Knight Rooter Sewer & Drain Cleaning Services

Employment History	Hired 127 times
Team Size	1 employee
Work Experience	20 years in business
Call-Out Fee	$30/service call
Payment Method	This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Stripe, Venmo, and Zelle.

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing depends on the specific service required, whether it’s drain cleaning, sewer line repair, or hydro jetting. We provide free estimates to give customers an upfront understanding of costs, and we offer a 'No Service, No Charge' guarantee—if we can't resolve the issue, there’s no charge.

What is your typical process for working with a new customer?

We start by discussing the issue over the phone, then schedule a convenient time for a free onsite inspection. Our team will perform an initial assessment, which may include camera inspection if needed, and provide an upfront estimate. Once approved, we proceed with services like hydro jetting, trenchless repair, or unclogging drains, ensuring transparent communication and quality service throughout.

What education and/or training do you have that relates to your work?

With over 10 years of experience in sewer and drain services, we are fully trained in advanced techniques, including hydro jetting, trenchless sewer repair, and camera inspections. Our expertise allows us to tackle a wide range of plumbing issues efficiently and professionally.

How did you get started doing this type of work?

We started over 10 years ago, driven by a passion for helping people with essential services like sewer line repair, hydro jetting, and drain unclogging. We saw a need for reliable providers in the industry, so we specialized in advanced techniques such as camera inspection and trenchless sewer repair to offer comprehensive solutions for our community.

What types of customers have you worked with?

We work with a variety of customers, including residential homeowners who need help with issues like kitchen drain and bathtub unclogging, as well as commercial property managers looking for solutions like sewer line repair and hydro jetting. Our services are tailored to meet the unique needs of both residential and commercial clients.

Describe a recent project you are fond of. How long did it take?

Recently, we completed a trenchless sewer repair for a homeowner who was experiencing constant backups. We performed a thorough camera inspection, identified the root cause, and used trenchless methods to repair the line without disrupting the property. The project was completed within a day, and the client was thrilled with the minimally invasive approach.

What advice would you give a customer looking to hire a provider in your area of work?

Choose a provider with extensive experience in services like hydro jetting, camera inspection, and trenchless sewer repair. Look for someone who can clearly explain the process and offers guarantees, such as a 'No Service, No Charge' policy. Make sure they use advanced technology to diagnose issues accurately before beginning repairs.

What questions should customers think through before talking to professionals about their project?

Here are some questions customers might consider before discussing their sewer or drain cleaning project with a professional: 1. What specific issues are you experiencing? -Examples: slow drainage, recurring clogs, sewer backups, foul odors, or visible leaks. This helps the professional understand the potential scope of the problem. 2. Have you noticed any patterns or frequency with the issue? -Knowing how often the problem occurs (e.g., daily, weekly) or if it worsens with certain activities (like heavy water usage) can help in diagnosing the issue. 3.What type of property do you have? -Different properties (single-family homes, apartments, commercial buildings) may have varying requirements or plumbing layouts. 4. Are you looking for a temporary fix or a long-term solution? -Clarifying whether you need a quick repair or are interested in preventive solutions, like trenchless repair or regular hydro jetting, can guide the service approach. 5. Do you have a preference for certain repair methods? -If you're interested in less invasive methods, like trenchless sewer repair, it's helpful to mention this upfront. 6. What’s your budget range? -Understanding your budget can help the professional recommend options that fit within it, as some services, like trenchless repairs, may cost more initially but offer long-term savings. 7. Are there any access restrictions or special considerations? -Consider any obstacles that could affect the work area, such as landscaping, limited property access, or specific timeframes when work can be performed. 8. Have you had previous repairs done on your plumbing or sewer system? -Any history of past repairs or installations can provide important context for understanding the issue. 9. Are there any warranties or guarantees you’d like to discuss? -Knowing if you want warranty options, such as guarantees on hydro jetting effectiveness or trenchless repairs, can help in selecting the right provider. 10. What specific issues are you experiencing with your drains? -Examples: slow drainage, water backup, frequent clogs, unpleasant odors, or gurgling noises. This helps the professional understand the exact nature of the drain problem. 11. How frequently do you experience drain issues? -Knowing if the problem is recurring or has recently appeared helps determine whether the issue might be due to a deeper blockage or buildup in the pipes. 12. Which drains in your property are affected? -Mentioning if the issue affects the kitchen sink, bathroom, bathtub, or multiple drains will help the professional assess whether it’s an isolated problem or a more significant plumbing issue. 13.Have you tried any drain cleaning methods yourself? -Letting the professional know if you've tried plunging, using chemical drain cleaners, or other methods can help them understand what’s been attempted and what solutions might still be viable. 14. Are you interested in regular maintenance or one-time service? -Some customers may want routine drain cleaning services to prevent future clogs, especially in high-use areas, while others may only need a one-time unclogging. 15. Are there any restrictions on access to the drain areas? -Mention if certain parts of the property (e.g., kitchen or bathroom) have limited accessibility during specific hours, which could impact scheduling. 16. Would you like a camera inspection to assess the cause of recurring drain issues? -Camera inspections provide a clear view of the blockage source, helping you decide if a one-time fix is enough or if a more permanent solution is needed. 17. What’s your budget range for drain cleaning services? -This can help the professional provide suitable options, whether it’s a basic unclogging or more thorough hydro jetting. 18. Are you aware of the benefits of preventive maintenance for drains? -Routine maintenance, such as scheduled cleanings, can prevent major clogs and extend the lifespan of your drainage system, which may be worth considering. 19. Have you experienced water damage or leaks related to the drain issue? -If there’s any indication of leaks or water damage, it might suggest a more severe underlying problem that requires immediate attention. 20. Would you like guidance on preventing future drain clogs? -Ask the professional if they can provide tips for avoiding future issues, such as using strainers in sinks or avoiding the disposal of grease in kitchen drains.

Knight Rooter Sewer & Drain Cleaning Services

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