Business hours

Sun 8:00 am - 6:00 pm
Mon 8:00 am - 6:00 pm
Tues 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thurs 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 6:00 pm

Introduction

1. **Integrity**: We believe in honest and transparent communication with our clients, ensuring trust and reliability in every service we provide. 2. **Quality**: We are committed to delivering top-notch plumbing services, using the best materials and techniques to ensure lasting results. 3. **Customer Satisfaction**: Our customers are our top priority. We strive to exceed their expectations with prompt, courteous, and professional service. 4. **Expertise**: Our team is highly trained and experienced, continuously updating their skills to stay ahead in the industry. 5. **Safety**: We prioritize the safety of our clients and our team, adhering to all safety regulations and standards in every project.

Credentials

• License

  License Holder: Denzyl Bassette
  License Type: Construction Contractor (WA)
  License number: #Optimsd761k3
  License verified on 7/29/2024
  Valid through 5/23/2026
  Verify license
  
• Background Check

  Denzyl Bassette
  Completed on 7/29/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Customers should know that our pricing at Optimal Sewer & Drain is competitive and transparent. We provide detailed estimates before starting any work, so there are no surprises. Our pricing reflects the quality of our work, the expertise of our technicians, and the use of high-quality materials. Additionally, we offer warranties on our repairs and replacements to ensure customer satisfaction and peace of mind.
• What is your typical process for working with a new customer?

  When working with a new customer, we follow a thorough and customer-focused process: 1. **Initial Contact**: We start by discussing the customer’s needs and concerns over the phone or through an online inquiry. 2. **Assessment and Estimate**: We schedule a visit to assess the issue in person. During this visit, we provide a detailed estimate of the work required. 3. **Planning and Scheduling**: Once the estimate is approved, we plan the project and schedule a convenient time for the customer. 4. **Execution**: Our skilled technicians carry out the work efficiently and professionally, ensuring minimal disruption to the customer’s daily routine. 5. **Follow-Up**: After the job is completed, we follow up with the customer to ensure they are satisfied with the work and address any additional questions or concerns. At Optimal Sewer & Drain, we strive to provide expert underground plumbing repairs and replacements, but we are not limited to these services and can complete any plumbing needed.
• What education and/or training do you have that relates to your work?

  I began my career in plumbing immediately after high school, driven by the need to provide for my growing family. Over the past ten years, I have gained extensive hands-on experience and have continuously updated my skills through various training programs and certifications. This practical experience, combined with ongoing education, has equipped me with the expertise needed to handle a wide range of plumbing services, leading to the establishment of Optimal Sewer & Drain.
• How did you get started doing this type of work?

  Fresh out of high school and with a child on the way, I was determined to find a stable career. I chose plumbing and quickly realized it was my passion. Over the past ten years, I honed my skills and expertise, leading me to establish Optimal Sewer & Drain, where we specialize in expert sewer and water repairs and replacements. However, we are not limited to these services and can complete any plumbing needed.
• What types of customers have you worked with?

  At Optimal Sewer & Drain, we’ve worked with a wide range of customers, including homeowners, businesses, and property managers. Whether it’s a small residential repair or a large commercial project, we have the experience and expertise to handle various types of plumbing needs. Our goal is to provide reliable and efficient service to all our customers, regardless of the size or complexity of the job.
• Describe a recent project you are fond of. How long did it take?

  One recent project that stands out was a complete sewer line replacement for a historic home. The homeowner was experiencing frequent backups and slow drains, indicating a serious issue. We conducted a thorough inspection and discovered that the old pipes were severely deteriorated. The project took about a week to complete. We carefully planned and executed the replacement to minimize disruption to the homeowner. The new sewer line was installed with high-quality materials, ensuring long-term reliability. The homeowner was extremely satisfied with the results, and it was rewarding to know that we helped preserve the functionality of a historic property.
• What advice would you give a customer looking to hire a provider in your area of work?

  When looking to hire a plumbing provider, it’s essential to consider several factors. First, ensure the company is licensed and insured to protect yourself and your property. Second, check for experience and expertise, particularly in the specific services you need, such as sewer and water repairs and replacements. Third, read reviews and ask for references to gauge customer satisfaction. Finally, get a detailed estimate and inquire about warranties or guarantees on their work. At Optimal Sewer & Drain, we pride ourselves on our expertise and comprehensive plumbing services, ensuring every job is completed to the highest standard.
• What questions should customers think through before talking to professionals about their project?

  Here are some important questions customers should think through before talking to a professional about their project: 1. **What is the specific issue or need?**: Clearly identify the problem or the service you require. 2. **What is the scope of the project?**: Determine whether it’s a minor repair or a major replacement. 3. **What is your budget?**: Have an idea of how much you are willing to spend. 4. **What is the timeline?**: Consider when you need the project to be completed. 5. **Are there any access issues?**: Think about whether the area needing work is easily accessible. 6. **Do you have any preferences for materials or brands?**: Decide if you have specific requirements for the materials to be used. 7. **What are your expectations for the final outcome?**: Visualize what you want the completed project to look like. 8. **Do you have any previous documentation or history of the issue?**: Gather any past records or information that might help the professional understand the problem better. 9. **Are there any unique circumstances or constraints?**: Consider any special conditions that might affect the project, such as local regulations or environmental factors. Thinking through these questions can help ensure a more productive and efficient conversation with the professional.