Introduction

The OTTER Promise At Otterwise Plumbing, we do more than just fix pipes—we build trust with every job. Our OTTER Promise is our commitment to providing top-quality service, transparent pricing, and respect for your home and time. Here’s what you can expect when you choose us: O – On-Time Service Your time is valuable, and we respect it. Our team arrives when we say we will, so you’re never left waiting. We work efficiently to get the job done right while minimizing disruptions to your day. T – Transparent Pricing No hidden fees, no surprises—just honest, upfront pricing. Before we begin any work, we provide clear estimates, so you can make the best choice for your home and budget. T – Tailored Solutions Every service we offer comes with multiple options to fit your needs and budget. Whether you’re replacing a water heater, installing a water softener, or clearing a drain, we provide different solutions—from cost-effective repairs to high-efficiency upgrades—so you can choose what works best for you. E – Expert Professionals Our team is fully licensed, insured, and highly trained to handle any plumbing challenge. We stay up to date with the latest industry standards and technology to provide you with the best solutions possible. R – Respect for Your Home We treat your home as if it were our own. That means wearing shoe covers, using protective mats, and working carefully to prevent damage. Once the job is complete, we clean up thoroughly, leaving no mess behind—just quality plumbing work you can rely on. That’s the OTTER Promise—Plumbing Done Wisely! When you choose Otterwise Plumbing, you’re choosing reliability, integrity, and customer-focused service. At Otterwise Plumbing, quality workmanship and customer satisfaction are our top priorities. And there’s more—each job we complete contributes to a better environment, as we donate a portion of every project to Utah wildlife conservation. This means that while we take care of your plumbing needs, you’re also supporting local efforts to protect our natural heritage. Call us today for a free estimate and experience the Otterwise difference!

Credentials

• License

  License Holder: Carter Lovinggood
  License Type: P200 - General Plumbing Qualifier (UT)
  License number: #13133980-5501
  License verified on 7/22/2024
  Valid through 11/30/2025
  Verify license
  
• Background Check

  Carter Lovinggood
  Completed on 11/22/2022
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  At Otterwise, We believe that our pricing reflects the quality of our services and the materials we use. Our team of experienced plumbers is dedicated to providing exceptional service and results, and we use only the highest quality materials and equipment. We believe in being transparent about our pricing and providing upfront quotes that reflect the scope of work required. When you choose Otterwise Plumbing, you can trust that you're getting a team of professionals who are committed to delivering top-notch service and outstanding results. We believe in protecting the people that protect us, our community, and our state wildlife. We gladly provide discounts for our First Responders, Active Military, Retired Military, Forest Service, Department of Natural Resources, and Wildland Firefighters.
• What is your typical process for working with a new customer?

  At Otterwise Plumbing, we understand that every plumbing issue is unique, and we approach each new customer with a personalized and consultative approach. Our typical process starts with a phone call or email, where we'll ask you about the issue you're experiencing and gather any necessary information to assess the problem. From there, we'll schedule an appointment at a time that works best for you, and one of our experienced plumbers will visit your location to assess the issue in person. During this visit, we'll explain the problem to you and discuss potential solutions, including the cost and timeline for the work. We believe in being transparent about our process and will answer any questions you may have about the work we're proposing. Once we've agreed on a plan of action, we'll begin the work, using only the highest quality materials and equipment to ensure long-lasting and reliable results. Our team of experienced plumbers will keep you informed throughout the process, and we'll always leave your location clean and tidy once the work is complete. At Otterwise Plumbing, we're committed to providing exceptional service, and we're always happy to answer any questions or concerns you may have along the way.
• What education and/or training do you have that relates to your work?

  At Otterwise Plumbing, we believe that the key to providing exceptional plumbing services is having a team of highly trained and experienced professionals. All of our plumbers are licensed, insured, and trained to the highest industry standards. Our team regularly attends training and continuing education programs to stay up-to-date with the latest technologies, techniques, and best practices in the plumbing industry. We're also dedicated to ensuring that our team members have the necessary certifications and qualifications to perform their work safely and effectively. Our team members have a broad range of experience across various plumbing specialties, from residential to commercial and industrial plumbing. We're committed to providing the highest quality service to our customers, and we believe that our team's education and training are critical to achieving that goal. When you choose Otterwise Plumbing, you can trust that you're getting a team of professionals who are well-trained, knowledgeable, and committed to providing outstanding service.
• How did you get started doing this type of work?

  Carter has had a passion for flyfishing since he was a young child, and by the age of fourteen, he was already an experienced angler. As he got older, Carter decided to pursue a career in plumbing, and began his apprenticeship at a young age. He honed his skills and gained valuable experience working for other plumbing companies before founding Otterwise Plumbing at the age of 24. Today, Carter brings the same passion and dedication to his plumbing work as he does to his flyfishing, and protecting the wildlife and environment he enjoys.
• What types of customers have you worked with?

  At Otterwise Plumbing, we have worked with a wide variety of customers, ranging from residential homeowners to commercial property owners and property management companies. Our team has experience working on projects of all sizes, from small repairs to large-scale installations and renovations. We believe in providing exceptional service to all of our customers, regardless of the scope or complexity of their plumbing needs. We understand that each customer has unique requirements, and we take the time to listen to their needs and provide personalized solutions that meet their specific needs. Whether you're a homeowner or contractor, you can trust Otterwise.
• Describe a recent project you are fond of. How long did it take?

  Recently, we had the opportunity to replace a boiler for an apartment building in the middle of the night, ensuring that dozens of residents would have heat and hot water as they went about their daily lives. It was quite the process, and took nearly eighteen hours.
• What advice would you give a customer looking to hire a provider in your area of work?

  As a plumbing provider, we understand that choosing the right service provider can be a challenging task. Here are some tips we recommend to anyone looking to hire a plumbing provider: Look for experience and expertise: Make sure the provider you choose has experience in the specific area of plumbing work you need. Ask about their training, certifications, and experience in the field. Check for licensing and insurance: It's important to work with a licensed and insured provider to protect yourself in case of any accidents or damages during the work. Consider customer reviews: Look for reviews from other customers to find a provider who is known for quality work and exceptional customer service. Look for a provider who offers a warranty: A warranty provides peace of mind that the work will be done correctly and that the provider will stand behind their work in case any issues arise. At Otterwise Plumbing, we believe in providing exceptional service and we are committed to delivering high-quality work and outstanding customer service, and we stand behind our work with industry leading warranties.
• What questions should customers think through before talking to professionals about their project?

  We understand that people may have many questions before beginning a plumbing project. Here are some questions we recommend people consider before talking to plumbing professionals: What is the scope of the project? Determine the size and complexity of the project, including any specific requirements or challenges. What is your budget? Be upfront about your budget and any financial constraints you may have. Are there any specific timelines or deadlines for the project? Consider any time-sensitive needs or events that may require completion of the project by a certain date. What are your expectations for the project outcome? Define your desired outcomes, including any specific features or functionalities you want to be included in the finished product. At Otterwise Plumbing, we believe in taking a consultative approach to our work, and we work closely with our customers to understand their needs and expectations for each project. We encourage customers to ask us any questions they may have and to be upfront about their needs and concerns so that we can work together to achieve the best possible outcome.