Business hours

Sun Closed
Mon 7:00 am - 7:00 pm
Tues 7:00 am - 7:00 pm
Wed 7:00 am - 7:00 pm
Thurs 7:00 am - 7:00 pm
Fri 7:00 am - 7:00 pm
Sat Closed

Introduction

"For more than 50 years, the team at Paschal has provided professional Heating & Air, Plumbing & Electrical services to homeowners & businesses in the Dallas/Fort Worth area. We provide air conditioner repair and replacement services, water heater installation and repairs, basic plumbing and drain services, and several electrical repairs and services including home electric car charger installation. At Paschal, we deliver unmatched and unforgettable customer experiences by earning our reputation every single day with every interaction, every phone call, and every contact. Professionals at Paschal are the best at their craft and the top tradesmen the region has to offer. Professional People. Professional Service.

Credentials

• Background Check

  Jacob Winchell
  Completed on 10/29/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  At Paschal Air, Plumbing & Electric, our pricing structure is designed with our customers' needs in mind. We initially charge an $89 service fee for our professional evaluations. However, this fee is waived if you opt for any repairs on the same day. Additionally, we operate on a flat-rate pricing model, ensuring no hidden costs or surprises. Before any repair work begins, we present you with various options, allowing you to make an informed decision that suits your needs and budget. Our approach emphasizes transparency and customer empowerment, ensuring you receive the best service at a fair price.
• What is your typical process for working with a new customer?

  Our process for working with new customers at Paschal Air, Plumbing & Electric is centered around understanding and meeting your specific needs with professionalism and expertise. Here's what you can expect: Initial Contact: When you reach out to us, we'll discuss your requirements and schedule a convenient time for an assessment or service. Service Fee and Evaluation: We charge an $89 service fee for our initial evaluation, which is waived if you choose same-day repairs. During the evaluation, our skilled technicians will thoroughly assess your situation. Providing Options: Based on the evaluation, we'll present you with various repair or service options. This includes a clear explanation of our flat-rate pricing for each option. Informed Decision Making: You'll have the opportunity to ask questions and make an informed decision, without any pressure or obligation. Quality Service: Once you choose an option, our team will carry out the work with the highest standards of quality and efficiency. Follow-Up: After the service, we ensure everything is working correctly and address any additional concerns you might have. Our goal is to build a lasting relationship based on trust and quality service, starting from your very first interaction with us.
• What education and/or training do you have that relates to your work?

  At Paschal Air, Plumbing & Electric, we pride ourselves on our extensive education and training in HVAC, plumbing, and electric services. Our team is fully licensed, ensuring compliance with all industry standards and regulations. Each member of our team undergoes rigorous certification programs, which equip them with the latest techniques and knowledge in their respective fields. Our training is ongoing, as we continuously update our skills to stay ahead of advancements in technology and best practices. This comprehensive expertise ensures that we provide top-notch service and reliable solutions for all your HVAC, plumbing, and electric needs.
• How did you get started doing this type of work?

  Paschal Air, Plumbing & Electric was founded in 1968 by Randall Paschal in Springdale, Arkansas. It grew steadily over four decades, maintaining a commitment to excellence and quality service. In 2012, Charley Boyce, who joined the company in 2010, acquired ownership and became President. Under his leadership, the company expanded its services and locations, adding plumbing and electrical services in 2018, and growing its presence in Arkansas, Missouri, and Texas. Paschal's journey is marked by a dedication to quality workmanship and exceptional customer service.
• What types of customers have you worked with?

  Paschal Air, Plumbing & Electric serves a diverse range of customers. We work extensively with both residential clients, including homeowners, as well as commercial customers. Our team is equipped to handle the unique needs of both sectors, ensuring high-quality service in HVAC, plumbing, and electric services for various types of properties and client requirements. This broad customer base reflects our versatility and commitment to meeting the needs of all our clients, regardless of the scale or nature of their projects.
• Describe a recent project you are fond of. How long did it take?

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• What advice would you give a customer looking to hire a provider in your area of work?

  Check Credentials: Ensure the provider is licensed and insured. This safeguards against liability and ensures a standard of professional competence. Experience Matters: Look for providers with a strong track record in your specific area of need, whether it's HVAC, plumbing, or electric. Read Reviews: Check customer feedback to gauge the provider's reputation for quality service and customer satisfaction. Get Clear Estimates: A trustworthy provider will offer transparent pricing and detailed estimates before work begins. Ask About Service Guarantees: A reputable company often provides guarantees or warranties on their work, indicating confidence in their services. Communication is Key: Choose a provider who communicates clearly and promptly, ensuring you're informed throughout the process.
• What questions should customers think through before talking to professionals about their project?

  Before speaking with professionals about their project, customers should consider: Project Specifics: Clearly define what the project entails and what your exact needs are. Budget: Have a clear idea of your budget and communicate this to the professional. Timeline: Consider when you need the project completed. Expectations: Think about what you expect in terms of outcomes and service quality. Questions for the Professional: Prepare any specific questions you might have regarding their expertise, process, or materials used.