Introduction

Mastermind Plumbing LLC Established in April 2021, the business owner started Mastermind Plumbing LLC from the ground up. He has had this vision for years and now he's able and has the opportunity to provide the best plumbing experience to people all around the upstate of South Carolina. We trust and hire only the most skilled and trusted technicians and ensure that they are equipped with the latest tools and equipment to handle any plumbing job efficiently. We aim at providing exceptional plumbing services to our customers in the shortest turnaround time as possible and within their budget. Mastermind Plumbing LLC is an insured full-service plumbing company located in Greenville, SC. We strive to provide our clients with the very best in installation, service, and repair. We have a well-known reputation among the community for the attention to small details for every project we complete. We take great pride in the integrity of our business and the quality of work we produce. To experience our service excellence, please get in touch with Mastermind Plumbing LLC services today. We will gladly answer any and all questions and provide you with innovative plumbing solutions. We guarantee your satisfaction and look forward to building a long-term relationship with you!

Credentials

• License

  License Holder: Zackery Masson
  License Type: Contractor - Commercial: Mechanical - Plumbing (SC)
  License number: #118009
  License verified on 11/25/2024
  Valid through 11/1/2025
  Verify license
  
• Background Check

  Zackery Masson
  Completed on 3/16/2022
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Pricing is affordable and upfront. Discounts: - Seniors Citizens 20% off - Veterans 20% off - Teachers & First Responders 15% off - Churches & Non-Profits 15% off - 10% off first time work orders over $500 We accept Cash, Card, Check, Venmo, Cash App, Zelle, and Bank Transfers
• What is your typical process for working with a new customer?

  At Mastermind Plumbing, our process for working with new customers starts with understanding their specific needs. We begin with a detailed consultation, either in person or over the phone, to assess the situation. Once we have a clear idea of the issue or project, we provide a transparent estimate and explain the steps involved. From there, we schedule a convenient time to perform the work, ensuring minimal disruption to the customer’s day. Throughout the process, we emphasize clear communication, attention to detail, and top-quality service to ensure complete satisfaction. Our goal is to give you quality service and make you a life long customer!
• What education and/or training do you have that relates to your work?

  We're a South Carolina Licensed Mechanical Plumbing Contractor. Our team of plumbers brings over 20 years of extensive experience and in-depth knowledge to every project. Each of our professionals have undergone rigorous, hands-on training in the latest plumbing techniques and technologies. This ensures we deliver high-quality workmanship, whether it's a simple repair or a complex installation, always adhering to industry standards and best practices. Each of our plumbers has gone through safety training and extensive background checks to ensure your safety as well.
• How did you get started doing this type of work?

  Our plumbing expertise began in the Commercial and Industrial sectors, where we worked with a range of clients, including medical facilities, schools, grocery stores, and large retail franchises such as Walmart and Target.
• What types of customers have you worked with?

  We have collaborated with Property Management Companies, Custom and Production Home Builders, Homeowners, business owners, as well as tenants and landlords, providing tailored plumbing solutions to meet their unique needs.
• Describe a recent project you are fond of. How long did it take?

  A local family restaurant had a major leak in their Kitchen under the slab and were in desperate need of a solution during the middle of the night prep hours. We were able to fix their leak and provide fast service even in the case of an emergency. Once the leak was handled and cleaned up, we came back to make sure no other pipes were decaying and ready to burst so that their nightmare wouldn't come to life again! The job took about 2 days all together. From this work order, we made a life long customer and great friends which is what made us fond of this project.
• What advice would you give a customer looking to hire a provider in your area of work?

  Research: Before hiring any service provider, it's important to do some research. This includes reading reviews, checking their reputation, and looking for references. Make sure you have an idea of what you need and what services the provider offers. Experience and qualifications: Check the experience and qualifications of the service provider. Ensure that they have the necessary experience, knowledge, and skills to handle the task you want them to perform. Communication: Good communication is essential when working with a service provider. Look for someone who is responsive and communicates clearly and professionally. Cost and budget: Be clear about your budget and make sure you understand the costs involved. Compare prices from different providers and ensure that the price is fair and competitive.
• What questions should customers think through before talking to professionals about their project?

  Before speaking with professionals about their plumbing project, customers should consider the following questions: What is the specific issue or need? Identify whether the project is a repair, installation, or maintenance, and describe any symptoms or problems you've noticed. What is the scope of the project? Determine if it’s a simple fix or a larger renovation that might involve multiple areas, such as kitchens, bathrooms, or commercial spaces. What is the desired outcome? Clarify your goals for the project, including any upgrades, improvements, or long-term solutions you’re hoping to achieve. Do you have a budget in mind? Have a rough idea of your budget to help the professional provide options that fit within your financial plan. Are there any time constraints or deadlines? Consider if the project needs to be completed by a certain date, such as for a home sale, business opening, or seasonal requirements. Have you experienced similar issues in the past? Reflect on any recurring plumbing problems or past repairs that might help the professional assess the situation more accurately. Do you have any preferences for materials or brands? If you have specific preferences for plumbing fixtures, filtration systems, or water heaters, mention them upfront. Are there any accessibility or safety concerns? Think about special requirements for accessibility, energy efficiency, or environmental impact. These considerations will help streamline the conversation and ensure you receive a solution tailored to your needs.