Business hours

Sun 8:00 am - 5:00 pm
Mon 7:00 am - 9:00 pm
Tues 7:00 am - 9:00 pm
Wed 7:00 am - 9:00 pm
Thurs 7:00 am - 9:00 pm
Fri 7:00 am - 9:00 pm
Sat 8:00 am - 5:00 pm

Introduction

Peterman Brothers, established in 1986 by Pete Peterman in Beech Grove, Indiana, began with a commitment to providing superior HVAC services to the local community. Over the years, the company expanded its offerings to include plumbing and electrical services. Now led by Pete's sons, Chad and Tyler Peterman, Peterman Brothers has grown into one of the Midwest's most prominent family-owned residential service providers, boasting over 500 team members across 11 locations in Indiana, Kentucky, and Ohio. The company's core values—leading oneself, continuous growth, genuine care, integrity, and collaborative results—reflect their dedication to customer satisfaction and community service.

Credentials

• License

  License Holder: Tyler Peterman
  License Type: Plumbing Contractor (IN)
  License number: #PC11700082
  License verified on 9/7/2024
  Valid through 1/1/2026
  Verify license
  
• Background Check

  Tyler Peterman
  Completed on 9/11/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Our pricing structure is designed to be transparent and competitive. Here's what you should know: The cost of your HVAC project will depend on several factors, including: Scope of work: The specific services required, such as installation, repair, or maintenance. Equipment: The type, size, and efficiency of the HVAC system. Permits and fees: Any necessary permits or local fees associated with the project. Labor costs: The time and expertise required to complete the job. Material costs: The cost of parts and equipment. We also offer discounts and promotions to our customers. These may include: Seasonal discounts: Discounts on specific services during certain times of the year. Referral bonuses: Rewards for referring new customers to us. Loyalty programs: Discounts for repeat customers.
• What is your typical process for working with a new customer?

  We strive to provide a seamless and hassle-free experience for all of our customers. Here's a general outline of our typical process: Initial Contact: You can contact us by phone, email, or through our website. We'll gather some basic information about your HVAC needs, such as the type of service you require and your location. Scheduling a Consultation: We'll schedule a convenient time for one of our technicians to visit your home or business. During the consultation, we'll conduct a thorough inspection of your HVAC system. Providing a Detailed Estimate: Based on our assessment, we'll provide you with a detailed estimate that outlines the scope of work, materials, and costs. We'll answer any questions you may have about the estimate. Scheduling the Service: Once you've approved the estimate, we'll schedule a convenient time to complete the service. We'll communicate with you throughout the process to keep you informed of any updates. Completing the Service: Our technicians will perform the service efficiently and professionally. We'll ensure that your HVAC system is operating optimally and that you're satisfied with the results. Post-Service Follow-Up: We'll follow up with you to ensure that you're happy with the service and to address any concerns you may have. We encourage you to contact us if you have any questions or require additional services in the future. We're committed to providing exceptional customer service. Our goal is to build long-lasting relationships with our customers by delivering quality workmanship and reliable service.
• What education and/or training do you have that relates to your work?

  Our technicians at Peterman Brothers are highly skilled and experienced professionals. They have undergone rigorous training and education to ensure that they are equipped to handle a wide range of HVAC tasks. Here's a breakdown of their qualifications: Technical certifications: Many of our technicians hold industry-recognized certifications, such as: NATE (North American Technician Excellence) certification,EPA (Environmental Protection Agency) certification for refrigerant handling. Ongoing training: We invest in ongoing training programs to keep our technicians up-to-date with the latest industry trends, technologies, and best practices. This includes: Manufacturer-specific training courses Continuing education seminars In-house training sessions Field experience: Our technicians have years of hands-on experience working on a variety of HVAC systems. This experience allows them to diagnose and repair problems efficiently and effectively. We believe that investing in our technicians' education and training is essential to providing our customers with the highest quality service.
• How did you get started doing this type of work?

  Our dad Pete was living in Beech Grove while working as a HVAC contractor when he saw how the lack of care and corner cutting in the field were affecting the people in his community. In 1986, Dad set out to start his own company: Peterman Heating & Cooling. Dad took the time to ensure every customer, their home, and the work needed to be done was genuinely cared for and that philosophy grew our service area and customer base. Eventually we joined the company.
• What types of customers have you worked with?

  At Peterman Brothers, we have a diverse range of customers, including: Residential customers: We work with homeowners of all sizes and types of properties, from single-family homes to large estates. No matter the size or type of your property, we have the expertise to handle your HVAC needs.
• Describe a recent project you are fond of. How long did it take?

  Our recent project is our Peterman Cares program. At Peterman Brothers, we believe that every family deserves a safe and comfortable home. This means having properly functioning plumbing, electrical, water heater, and heating and cooling systems. Unfortunately, many homes in our community don’t meet these standards, putting families at risk. We realize that such circumstances sometimes happen when unplanned hardships arise. Because of this, we have decided to take action. Each month, Peterman Brothers will give away one system (including installation) or service to a person or family in need and facing a hardship. This giveaway can be a furnace, air conditioner, water heater, electrical, plumbing, or sewer installation. Our goal is to improve the lives of those in our community by providing essential home services.
• What advice would you give a customer looking to hire a provider in your area of work?

  Here are some tips for choosing an HVAC company: Check for certifications: Look for companies with technicians who hold industry-recognized certifications, such as NATE (North American Technician Excellence). Verify licensing: Ensure that the company is licensed to operate in your area. Read reviews: Check online reviews to see what other customers have to say about the company's services. Ask about warranties: Inquire about warranties and guarantees on equipment and labor. Consider experience: Look for a company with experience working on similar projects to yours. Verify insurance: Make sure the company has adequate liability insurance. By following these tips, you can increase your chances of finding a reputable and reliable HVAC company to serve your needs.
• What questions should customers think through before talking to professionals about their project?

  Here are some questions customers should consider before contacting an HVAC professional: What is the specific issue you're experiencing? Are you having problems with heating, cooling, or both? Is your system not working at all, or is it inefficient? What is the age and condition of your current HVAC system? This information will help the professional assess the best course of action. What is your budget for the project? Knowing your budget will help the professional recommend options that fit within your financial constraints. Do you have any preferences or requirements? Are you interested in energy-efficient systems, smart thermostats, or other specific features? By thinking through these questions beforehand, customers can provide the HVAC professional with valuable information that will help them provide a more accurate and helpful assessment.