Business hours

Sun 12:00 am - 11:59 pm
Mon 12:00 am - 11:59 pm
Tues 12:00 am - 11:59 pm
Wed 12:00 am - 11:59 pm
Thurs 12:00 am - 11:59 pm
Fri 12:00 am - 11:59 pm
Sat 12:00 am - 11:59 pm

Introduction

My focus is quality. I never cut corners when it comes to precision and perfection. I will take the time out to explain everything to my client. Also, I will give a 10% discount for the job/project taken into consideration while job estimates are free of charge.

Credentials

• Background Check

  Armir Bicaku
  Completed on 9/22/2020
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  As a plumbing company, transparency in pricing is crucial to foster trust and ensure customer satisfaction. Here are some important points customers should know about our pricing: 1. Standard Rates: We have clear, upfront pricing for common plumbing services, such as fixing leaks, installing fixtures, unclogging drains, etc. These rates are based on the type of service provided and the time it takes to complete the job. 2. Estimates and Quotes: For more complex jobs or projects requiring an on-site assessment, we provide detailed estimates or quotes. These estimates outline the scope of work, materials needed, and the associated costs. 3. Hourly Rates vs. Flat Fees: Depending on the nature of the service, we might charge an hourly rate or a flat fee. Hourly rates are typically used for jobs where the time required is uncertain, while flat fees are often applied to standardized services. 4. Additional Charges or Fees: There might be additional charges for emergency services, after-hours calls, or for specialized equipment/materials needed for the job. We ensure transparency by informing customers about any potential extra fees before starting the work. 5. Discounts and Promotions: We occasionally offer discounts or promotions, especially for regular customers, seasonal deals, or certain services. Customers should inquire about ongoing offers to take advantage of potential savings. 6. Warranty and Guarantees: Our pricing may include warranties on labor and parts. We make sure customers understand the coverage and duration of these warranties, providing them with peace of mind regarding the quality of our work. 7. Payment Options: We accept various payment methods for convenience, including cash, checks, Zelle; make sure you inquire first if that's a question you need to know. Clear information about accepted payment methods is communicated upfront. 8. Communication about Changes: If during the course of the job, unforeseen circumstances arise that may impact the initially quoted price, we communicate these changes promptly and seek customer approval before proceeding. 9. Value for Money: We aim to provide not only competitive pricing but also quality service. Customers should understand that while our rates may reflect market standards, our focus is on delivering efficient, reliable, and lasting solutions. 10. Customer Queries: Our customer service team is available to address any pricing-related queries or concerns. We encourage customers to ask questions to ensure they have a clear understanding of the costs involved before committing to our services. Clear and open communication regarding pricing ensures that customers know what to expect, reducing misunderstandings and fostering positive relationships built on trust and transparency.
• What is your typical process for working with a new customer?

  As a plumbing company, our typical process for working with a new customer involves several steps to ensure a smooth and satisfactory experience: 1. Initial Contact: The process begins when a potential customer reaches out to us, either through a phone call, email, website inquiry, or by visiting our office. Our customer service team collects essential information about the issue or service needed, such as the type of plumbing problem, location, and the customer's contact details. 2. Scheduling and Appointment Confirmation: Once we have gathered the necessary information, we schedule a convenient time for an assessment or service appointment. We confirm the appointment details, including the date, time, and any specific instructions, with the customer through their preferred communication channel. 3. Assessment or Consultation: Our plumber visits the customer's location at the scheduled time. They conduct a thorough assessment of the plumbing issue, discuss the problem with the customer, and offer expert advice and possible solutions. For larger projects or complex issues, this might involve a detailed consultation and assessment before providing a quote or estimate. 4. Quotation or Estimate: Based on the assessment, we provide the customer with a detailed quotation or estimate. This includes a breakdown of costs, materials required, labor charges, and the scope of work. We explain the proposed solution, timeline, and any potential variables that might affect the final price. 5. Customer Approval: We seek the customer's approval before initiating any work. This involves discussing the proposed solution, clarifying any doubts, and ensuring the customer is comfortable proceeding with the provided quote or estimate. 6. Scheduling the Service: Upon approval, we schedule the service at a time that is convenient for the customer. This includes coordinating the availability of our plumbing team and ensuring we have the necessary equipment and materials to complete the job efficiently. 7. Completion of Work: Our plumbing team arrives at the scheduled time and performs the necessary repairs, installations, or maintenance as discussed and agreed upon. We ensure the work is completed to the highest standards while respecting the customer's property and adhering to safety protocols. 8. Customer Feedback and Follow-up: After completing the job, we encourage feedback from the customer regarding their experience with our service. We address any concerns and ensure the customer is satisfied with the work performed. Additionally, we may follow up to ensure everything is functioning correctly and to offer maintenance tips if necessary. 9. Billing and Payment: We issue an invoice detailing the services provided, including the agreed-upon pricing. We offer various payment options for the customer's convenience and ensure a transparent billing process. 10. Building a Relationship: We aim to build a lasting relationship with our customers by providing quality service, maintaining open communication, and being available for any future plumbing needs they may have. This process is designed to prioritize customer satisfaction, clear communication, and efficient problem-solving while ensuring a positive experience from the initial contact to the completion of the plumbing service.
• What education and/or training do you have that relates to your work?

  Years of hard work has prepared us to be professional and good at what we do. Our plumbing services have a focus on emergencies, & repairs which is considered cosmetic work. We continue to learn throughout our careers to stay updated on industry advancements, building codes, and new technologies. This dedication to ongoing education and training ensures that they can provide high-quality service and stay compliant with evolving industry standards.
• How did you get started doing this type of work?

  Started to work for a company that did plumbing emergencies. After, I started to build my own company.
• What types of customers have you worked with?

  Residential & commercial.
• Describe a recent project you are fond of. How long did it take?

  Drain clean sewers, kitchen sinks, bathroom tubs and so on.
• What advice would you give a customer looking to hire a provider in your area of work?

  Do not hesitate to give us a call to in depth explain the nature of your plumbing emergency.
• What questions should customers think through before talking to professionals about their project?

  How can we best help to solve the plumbing issue.