Benjamin Franklin Plumbing of the Triad

Employment History	Hired 49 times
Team Size	6 employees
Work Experience	2 years in business
Call-Out Fee	$79/service call
Payment Method	This pro accepts payments via Cash, Check, and Credit card.

What should the customer know about your pricing (e.g., discounts, fees)?

We offer straightforward pricing for every customer. We also are proud to offer discounts to first responders, teachers, veterans, and senior citizens.

What is your typical process for working with a new customer?

Typically we start with a phone call to understand what is going on with your home then book the appointment. You will be notified every step of the way. Once booked, you'll receive a confirmation from our system and when the tech is on the way, you'll get a picture, a quick background, and a phone call from the technician telling you how far out they are. Once in your home, the technician will address your concerns and do a thorough evaluation of your entire home to identify any problems that might be leading to your existing issues (if any). The technician will share anything they noticed from their inspection and get your approval before any work is done. Technician's vans are fully stocked to make most repairs onsite and our team will do everything possible to get your problems fixed immediately. Your satisfaction and health are our top priority and we will do all we can to provide the best service you've ever experienced.

What education and/or training do you have that relates to your work?

Our technicians train on technical matters first thing, every day. We are properly licensed, insured, and provide support for all of our junior technicians to obtaining the highest possible licenses in the state.

How did you get started doing this type of work?

The trades and plumbing in particular has been our passion for over 20 years and we've been fortunate to have a lot of great experiences over the years. While some of us have worked in a variate of trade fields like HVAC and Electrical service, Plumbing is where we've focused our energy to ensure the health and safety of our customers in the Triad area.

What types of customers have you worked with?

Commercial, Residential, young, seniors, professionals...anyone and everyone.

Describe a recent project you are fond of. How long did it take?

One customer was worried about the cold temperatures coming up and wasn't sure where their emergency shut-off was. In case his pipes burst, he wanted to be ready and he called us to help locate the shut-off. For our team, this was a great opportunity to get to know one of our customers without having to charge anything for the basic work. We took the call, got to the customer in 20 minutes and helped him prepare for the cold temperatures in less than an hour from start to finish. We didn't charge anything but it was the right thing to do!

What advice would you give a customer looking to hire a provider in your area of work?

We will always guarantee your satisfaction with a 100% money back guarantee. Our partnership with U-Win, guarantees that if we cannot work a solution together, U-Win will refund you 100% of anything charged to you. You literally cannot lose. Because of this guarantee, we will do everything in our power to provide the best solution, the best service, and best experience for you and our team.

What questions should customers think through before talking to professionals about their project?

How long have the technicians been in the industry? How experienced are the technicians with your particular issue? Are they properly insured and licensed? Do they have any written guarantees with solid backing?

Benjamin Franklin Plumbing of the Triad

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