Business hours

Sun 12:00 am - 11:59 pm
Mon 12:00 am - 11:59 pm
Tues 12:00 am - 11:59 pm
Wed 12:00 am - 11:59 pm
Thurs 12:00 am - 11:59 pm
Fri 12:00 am - 11:59 pm
Sat 12:00 am - 11:59 pm

Introduction

I am personally not into high pressure sales. I want customers to feel confident that they have hired our team. We follow the IICRC drying standards for water damage, fire damage, biohazard and mold remediation. Our company only offers testing through a third party as we consider doing the testing, and the work is a conflict of interest. Our service technicians use Xactimate which mirrors the insurance industry estimating software making this a faster transaction for our clients. It's important for our clients to remember we work for them not the insurance carrier. We document our workflow, utilizing technology and collaborate with our customers It is our desire to earn your trust, and receive a five star review at the end of the project

Credentials

• Background Check

  Deborah Audrain
  Completed on 4/17/2022
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  We use the insurance industry software Xactimate. If you are filing a claim with your insurance this software mirrors their pricing.
• What is your typical process for working with a new customer?

  We start over the phone. We will do an free inspection and estimate.
• What education and/or training do you have that relates to your work?

  We are certified with the IICRC for water, fire, odor and carpet restoration. For mold remediation we are certified with the IOT. Deborah has had over 40 hours of training in BIO Hazard.
• What types of customers have you worked with?

  We handle both small and large losses. We have worked with homeowners and we worked with a hotel that recently had 52 rooms flooded.
• Describe a recent project you are fond of. How long did it take?

  We recently worked At a home that was closing in 2 weeks. They had a pipe burst we were able to dry the home put new flirting in and repainted. The homeowners were able to close on time.
• What advice would you give a customer looking to hire a provider in your area of work?

  We get a lot of mold calls. You need to first stop the source of your problem for a lot of homeowners it's doing the landscaping. Then having the remediation done. Ask lots of questions. Ask if they are using green products some chemicals are not safe for children or animals.
• What questions should customers think through before talking to professionals about their project?

  Are they certified to do the work? There are a lot of well meaning contractors saying they can do water damage repair or mold remediation Our crews go to a flood school that the instructors put a house in the house turn it on and our crews have the trainjng to dry the house. This provides a safe environment to work with different flooring ceiling and situations so we are prepared and have been tested before arriving in someone's home. The advantage is cost savings for everyone.