Business hours

Sun Closed
Mon 8:00 am - 6:00 pm
Tues 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thurs 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 10:00 am - 4:00 pm

Introduction

Endless Energy is a locally owned HVAC company & plumbing contractor with over 30 years of home service experience. Our service territory covers the majority of the state of Massachusetts. Specializing in Furnaces, Boilers, Central AC systems, and Heat Pumps we have Master Plumbers, Electricians, and HVAC Technicians all under one roof reducing your need to find multiple contractors! We help our customers benefit directly from Massachusetts energy efficiency programs, such as no-cost Mass Save® home energy assessments, which provide customers with a personal report on ways to improve their home’s energy efficiency. This also qualifies them for generous rebates on Heat Pumps and Insulation work! Endless Energy is recognized as a top installer of heat pumps in Massachusetts and is a certified as a Mitsubishi Diamond Elite contractor, LG Platinum Pro Dealer, Fujitsu Elite Contractor giving our customers access to their extended 12-year parts & equipment warranty. Plus we also offer customers access to a 10-year "worry free" labor warranty. We proudly take a holistic approach to every job, working from the ground up to eliminate any energy waste. By pairing energy efficient products together and keeping all our services in house, we can maximize your time, money, and overall savings.

Credentials

• Background Check

  Matthew Kidd
  Completed on 8/31/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  At Endless Energy we use flat rate pricing for our heating and cooling installation projects, so when we meet with you the proposal we give you is not an estimate - it is a firm number!
• What is your typical process for working with a new customer?

  For a customer looking to install or replace a heating and cooling system our process looks roughly like this: 1) Customer meets with one of our HVAC professionals at their house so that we can discuss priorities and properly measure and size a system for your house 2) Your proposal will generally be presented onsite or to you within 24 hours. 3) If you chose to accept we start working on two things: one is internal technical approvals by our Project Management team to ensure there are no surprises or changes that we can easily avoid and the second is working with you on financing if you need. For heat pump projects we are a Mass Save Home Performance Contracts, which means we can perform your required Mass Save home energy audit, help you apply for the 0% 7yr HEAT Loan, and install your insulation. 4) Once the project has the greenlight and you have financing approved, we place equipment orders and start pulling permits with your town. Depending on the timeline for these we get you scheduled anywhere from 1-4 weeks (if on the longer side of that timeline we keep you update if there are opportunities to move up!). 5) The week before your install our Customer Care team will reach out to remind you of your installation and confirm any logisistics. 6) The first day of installation, a crew leads will introduce themselves and walk through the project with you to ensure our team follows meets your expecations on placement and other items. 7) A typical installation take 1-5 days depending on the scope. You may have 1-3 HVAC installation crews, 1-2 electrical crews, and 1-2 plumbing crews at your house. You will also have members of our leadership team and quality control team visiting throughout the project. 8) At the end of the project the crew lead or a member of our quality control team will review the project and help you understand how to use your new system. However if you need additional training you can always ask our office to send someone out to you! 9) Following the project a member of our Customer Care team will reach out to check-in on your system and make sure there aren't any punch list items that need to be taken care of. If not - we'll reach out roughly a year later to schedule your annual maintenance!
• What types of customers have you worked with?

  We work with both residential and commercial customers on heating, cooling, plumbing, and insulation projects.
• What advice would you give a customer looking to hire a provider in your area of work?

  If you are looking to install a new HVAC system, you want to make sure that you are working with a company that is licensed, insured, and comes to you to take proper measurements and perform a manual J on a ACA approved software to ensure the system is properly size for your house.
• What questions should customers think through before talking to professionals about their project?

  What kind of systems are you interested in?