Hardison Heat Air Plumbing

Employment History	Hired 2 times
Team Size	4 employees
Work Experience	17 years in business
Call-Out Fee	$89/service call
Payment Method	This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.

What should the customer know about your pricing (e.g., discounts, fees)?

We have financing options available. Free estimates on Installs and Remodel projects. $0 Service call - no repair needed - no charge.

What is your typical process for working with a new customer?

We start by listening to the customer’s needs or concerns. Whether it’s a specific plumbing issue, an HVAC installation, or system maintenance, we gather the necessary details to understand the scope of the project. If needed, we schedule a visit to assess the situation in person. For HVAC installations or repairs, we inspect the existing system and the layout of the space. For plumbing, we evaluate the problem area, ensuring we get a clear picture of what’s required. After the assessment, we provide a detailed recommendation tailored to the customer’s needs, explaining what needs to be done, why it’s necessary, and how we’ll do it. We then offer a transparent, no-obligation estimate that covers all the expected costs. Once the customer is ready to move forward, we schedule a convenient time to complete the work. We understand that time is important, so we ensure we arrive on time and ready to go. We perform the work according to the agreed plan, ensuring that everything is done to code and with the highest quality. After completing the job, we conduct a thorough check to make sure everything is functioning properly. We walk the customer through the work we've completed, explain how to maintain the system if needed, and ensure everything is working to their satisfaction. If it’s a new system installation, we also explain any warranty details and maintenance tips. We offer ongoing support and maintenance options to keep plumbing and HVAC systems running smoothly long after the work is done. If any issues arise, we’re just a call away to assist. This process is the same for both new and existing customers, ensuring consistent, high-quality service every time.

What education and/or training do you have that relates to your work?

With over 32 years of experience in plumbing and HVAC, I’ve gained extensive hands-on knowledge in the field. In addition to my practical experience, I participate in yearly continuing education to stay up-to-date with the latest industry trends, technologies, and codes. This ongoing training ensures my licenses remain active and that I’m always equipped to deliver the highest quality service to my customers.

How did you get started doing this type of work?

I got started in the plumbing business thanks to a family member who introduced me to the trade. After gaining experience and refining my skills in plumbing, I expanded my knowledge to include HVAC systems shortly after. This combination of plumbing and HVAC expertise has allowed me to provide comprehensive services and grow a well-rounded skill set over the years. In 2008, I took the step to become self-employed, which gave me the opportunity to expand my services, work directly with clients, and build a reputation for quality and reliability in the community.

What types of customers have you worked with?

We’ve worked with a wide range of customers, including homeowners, Realtors, property management companies, small businesses, commercial properties, and even large industrial clients. Our expertise also extends to multifamily new construction projects, where we handled everything from plumbing to HVAC installations. Whether it’s a residential plumbing issue, HVAC installation for a business, or major system upgrades for larger properties, we cater to all needs with the same level of professionalism and care.

Describe a recent project you are fond of. How long did it take?

One of our expertise is sewer main installation projects, which I just finished for a residential house, where we successfully connected the home to the municipal sewer system. The project involved careful excavation, proper pipe placement, and attention to local codes to ensure everything was done safely and efficiently. We completed the job on time and without any issues, providing the homeowner with a reliable waste management system. It was rewarding to know our work contributed to the comfort and safety of the household. The Job was completed within 2 Days.

What advice would you give a customer looking to hire a provider in your area of work?

When looking to hire a plumbing or HVAC provider, I’d advise customers to focus on a few key factors: - Experience and Reputation - Timeliness and Professionalism - Transparency and Communication - Licensing and Insurance - Quality of Equipment and Materials - Warranty and Service Guarantees

What questions should customers think through before talking to professionals about their project?

Before talking to professionals about their plumbing or HVAC project, customers should consider - What specific issues or needs do I have? - How soon do I need the work done? - What is the age and condition of my current system? - Do I want to upgrade or replace the system entirely? - What is my budget? - What are my energy efficiency goals? - What kind of maintenance will be required? When it comes to plumbing and HVAC issues, it's important to remember that while a lower price may seem appealing initially, it doesn't always guarantee the best value. Opting for the cheapest option can sometimes mean compromising on quality, which could lead to more frequent repairs or even system failures down the road. Investing in a reputable, experienced professional who uses quality materials and offers reliable service can save you money in the long term by preventing costly repairs, improving energy efficiency, and extending the lifespan of your systems. Consider the overall value — including quality of work, warranties, and customer service — rather than just the upfront cost. This approach ensures you're making a smart, long-lasting investment for your home or business.

Hardison Heat Air Plumbing

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