Honeycomb Plumbing

Employment History	Hired 2 times
Team Size	2 employees
Work Experience	1 year in business
Call-Out Fee	$75/service call
Payment Method	This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

What should the customer know about your pricing (e.g., discounts, fees)?

We offer transparent and straightforward pricing. We always will talk about pricing and get permission before starting any work. There are no fees with our work. The price we quote is the price you pay. Taxes, credit card processing fees, etc are all things we take care of on our end. For discounts, we offer an ongoing 15% discount to members of our service plan, among other benefits of the service plan. It’s a great deal, and one of the many ways we try to prioritize and reward repeat business!

What is your typical process for working with a new customer?

An initial diagnosis is usually the start to all plumbing service/repair jobs. Exceptions exist, but normally being on site and talking to the customer and finding out exactly what is going wrong is the best first step we can take. After diagnosing the issue, giving the customer options and letting them choose the course of action from there has always led to the best outcomes in my experience.

What education and/or training do you have that relates to your work?

Master Plumber (Unrestricted) Journeyman Plumber (superceded) OSHA 30 Directional Boring Cert 6010- Medical Gas Installer IAPMO- Backflow Installer/Tester Navien Level 3/NSS Cert Rinnai Level 3 Cert And More!

How did you get started doing this type of work?

I personally have been plumbing since 2014. It’s something I wanted to try as a summer job after my freshman year of college and I fell in love with the trade. I love the problem solving and customer service aspects of plumbing. But my company is more than just me. Together, we can bring more than 20 years of combined experience to tackle any plumbing issue or desire you have!

What types of customers have you worked with?

All kinds of customers! From the smallest residential faucet replacement, to some of the largest and most complex systems in the city, our team has a wide breadth of experience to bring to the table when it comes to making sure you get the best possible plumbing experience!

Describe a recent project you are fond of. How long did it take?

Recently a customer lost water to their home because of a frozen pipe. We were able to respond the same day, locate the issue, and have her water back on in a matter of hours! We love plumbing, of course, but we really love being able to make a difference in the quality of life of our customers.

What advice would you give a customer looking to hire a provider in your area of work?

Customer service matters in every job, but especially plumbing! Hire someone you can trust. Being a good plumber is about so much more than just putting pipes together. Having someone who will be honest with you and give advice in your best interest is really the key! Let us be your trusted plumbing advisors on any project, big or small!

What questions should customers think through before talking to professionals about their project?

How long has the issue been going on? What other things have you noticed in connection to the issue? Most issues are straightforward, but some require some problem solving and troubleshooting. We are experts at getting to the root cause of any issue and solving problems, not just putting on bandaids!

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