Business hours

Sun 8:00 am - 10:00 pm
Mon 8:00 am - 10:00 pm
Tues 8:00 am - 10:00 pm
Wed 8:00 am - 10:00 pm
Thurs 8:00 am - 10:00 pm
Fri 8:00 am - 10:00 pm
Sat 8:00 am - 10:00 pm

Introduction

Pompa plumbing specializes in service and installation of water heaters. We are Rheem and Rinnai certified technicians, but we service all water heater manufacturers.

Credentials

• Background Check

  Rami Dabakh
  Completed on 1/12/2022
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  We offer competitive pricing for all of our services and strive to be transparent about our fees and charges. We do not have any hidden fees and provide upfront pricing before any work is started. We may offer discounts from time to time, and these will be clearly communicated to our customers. Our goal is to provide fair pricing for quality workmanship and exceptional service. If you have any questions about our pricing or fees, please do not hesitate to ask our team.

• What is your typical process for working with a new customer?

  1. .When working with a new customer, our typical process is as follows: Contact: The customer reaches out to us either by phone, email to request service or to ask questions about our services. Scheduling: We work with the customer to schedule a convenient appointment time for our team to come to the job site. Consultation: When our team arrives at the job site, we will discuss the project or issue with the customer, perform a thorough assessment, and provide an estimate for the cost of the work. Work: Once the estimate is approved, our team will begin working on the project or issue, taking care to ensure quality workmanship and exceptional service. Completion: When the work is completed, our team will review the work with the customer and ensure their satisfaction. We will also provide any necessary instructions or recommendations to the customer on how to maintain or prevent future issues. Follow-up: We may follow up with the customer to ensure that they are satisfied with the work and to answer any questions or concerns they may have. Overall, our goal is to provide a seamless and positive experience for our customers, from the initial contact to the completion of the project.
• What education and/or training do you have that relates to your work?

  Our technicians have completed extensive training programs, apprenticeships, and continuing education to ensure they have the knowledge and skills to handle water heater projects. They are also licensed and certified to perform their work in accordance with industry standards and regulations. We invest in our team's education and training to ensure that they are equipped to provide quality workmanship and exceptional service to our customers. This includes ongoing training in the latest technologies, techniques, and equipment and safety and customer service training. We are proud of the expertise and dedication of our team and are committed to providing the highest level of service to our customers.
• How did you get started doing this type of work?

  Pompa Plumbing, the company, was founded by our owner, Remi, who has been working in the plumbing industry for over 25 years. He started as an apprentice and worked his way up, gaining experience and knowledge along the way. After many years of working for other companies, Remi started his own plumbing business to provide exceptional service and workmanship to his customers. He assembled a team of highly skilled and trained technicians and started building a reputation for quality service and fair pricing. Over the years, Pompa Plumbing has grown and expanded its services, becoming a trusted name in our community's water heater industry. We are proud of our roots and are committed to continuing the legacy of quality workmanship and exceptional service that our founder started.

• What types of customers have you worked with?

  Residential customers: We provide Water heaters services for homeowners, helping them with everything from a tank or tankless electric water heater to GAS water heater. Commercial customers: We also provide water heater services for businesses, helping them maintain their systems and ensure their operations run smoothly. Property management companies: We work with property management companies to provide water heater services for their rental properties, helping keep their tenants comfortable and well-maintained.
• Describe a recent project you are fond of. How long did it take?

  One recent project we were particularly fond of was a complete boiler room in Hotel. The project involved replacing the old tankless, updating the electrical, installing a new filter system, and installing a new water line. Our team worked closely with the customer to ensure that we understood their needs and preferences and that the project was completed to their satisfaction. We also helped to source high-quality materials that would be both functional and aesthetically pleasing. The project took approximately three weeks to complete, from the initial consultation to the final walk-through with the customer. Our team worked efficiently and effectively, ensuring quality workmanship and attention to detail. The customer was thrilled with the results, and we were proud to have played a role in helping them transform their boiler room into a beautiful and functional space. It was a great example of the type of work we love to do, where we can collaborate with the customer and put our expertise to work to create a project they will love for years to come.
• What advice would you give a customer looking to hire a provider in your area of work?

  Do your research: Take the time to research providers in your area and read reviews from other customers. This will give you an idea of the provider's reputation and the quality of their work. Look for experience and training: Look for providers that have experience and training in the specific type of work you need. This will ensure that they have the knowledge and skills to handle your project or issue effectively. Check for licensing and insurance: Make sure that the provider you choose is licensed and insured. This will protect you in the event that something goes wrong during the project or if there is damage to your property. Ask for references: Ask the provider for references from other customers they have worked with. This will give you an idea of their customer service and the quality of their work. Get a written estimate: Make sure to get a written estimate for the cost of the work before any work begins. This will help you to avoid any unexpected costs or surprises down the line. Ask questions: Be bold and ask questions and clarify anything that you are unsure of. A good provider will happily answer your questions and provide the information you need to make an informed decision. By following these tips, you can find a provider who will provide quality workmanship and exceptional service for your water heater project.

• What questions should customers think through before talking to professionals about their project?

  What is the scope of the project? Define the project scope, including what work needs to be done and what materials will be required. What is your budget? Determine your budget for the project and communicate it to the professional so that they can provide options that fit within your budget. What is your timeline? Determine when you would like the project to be completed and communicate this to the professional so that they can work with you to develop a schedule that meets your needs. What are your expectations? Think about what you expect from the professional in terms of quality of work, communication, and customer service. This will help you to find a professional who meets your expectations. Are there any special considerations or requirements? Consider any special requirements or considerations that may need to be taken into account for the project, such as working around certain hours of operation or addressing specific safety concerns. Have you done any research? Take the time to research providers in your area and read reviews from other customers. This will give you an idea of the provider's reputation and the quality of their work and help you to ask informed questions during your consultation.