Business hours

Sun 8:00 am - 5:00 pm
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 5:00 pm

Introduction

Hi. We are a locally owned branch of Zoom Drain based in Newark, DE. Here at Zoom Drain, we are proud to be your drain and sewer experts. We provide residential and commercial drain and sewer services. From sinks, toilets, and tubs to main drains, roof drains, and storm drains, we’ve got you covered.

Credentials

• License

  License Holder: Timothy Miller
  License Type: Plumber – Master (DE)
  License number: #PL-0002122
  License verified on 9/11/2024
  Valid through 10/31/2026
  Verify license
  
• Background Check

  Timothy Miller
  Completed on 12/18/2023
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  We charge per job, not by the hour, ensuring fairness and efficiency. Pricing varies based on the equipment used and access point requirements. Our technician assesses the situation on-site and provides a clear price from our Menu Price Book.
• What is your typical process for working with a new customer?

  We dispatch a fully-equipped service truck at no cost for initial assessment. Our technician examines the problem, explains the process, and offers flat rate prices from the Menu Price Book. Work begins immediately upon customer approval, accepting various payment methods including cash, checks, and major credit cards.
• What education and/or training do you have that relates to your work?

  Our technicians are highly trained, with extensive in-house training and years of specialized experience in drain cleaning. We focus solely on cleaning drains, giving us a unique edge in expertise and efficiency.
• How did you get started doing this type of work?

  Zoom Drain is established with the mission to serve and support local communities through expert Drain and Sewer Services.
• What types of customers have you worked with?

  We specialize in both residential and commercial drain and sewer services, catering to a diverse range of customer needs.
• Describe a recent project you are fond of. How long did it take?

  We pride ourselves on our ability to provide same-day service for most jobs. Our service trucks are fully stocked to ensure that we can handle a wide array of issues promptly and effectively.
• What advice would you give a customer looking to hire a provider in your area of work?

  Understand the importance of drain and sewer system maintenance for health and safety. Ensure your service provider has the necessary expertise for effective and reliable service.
• What questions should customers think through before talking to professionals about their project?

  Reflect on how the issue impacts your daily life and the potential risks of delayed resolution. Decide whether you prefer a generalist or a specialist for addressing your specific drain or sewer issue.