Introduction

100% Plumbing serves the Bay Area—trusted, expert drain & plumbing solutions

Credentials

• Background Check

  Lemuel White
  Completed on 2/28/2025
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  We offer straightforward flat rate pricing on all our services - no surprises, no hidden fees, and no overtime charges. Our Flat Rate Promise When you call 100% Plumbing, the price we quote is the price you pay. Our experienced technicians will diagnose your plumbing issue and provide a complete price upfront before any work begins. This means you can make informed decisions without worrying about escalating costs. Special Discounts We're proud to offer special discounts to those who have served our country and our valued senior citizens: 10% discount for all military veterans 10% discount for seniors (65+) Our team of licensed, insured professionals is ready to handle all your plumbing needs, from emergency repairs to installations and maintenance. With 100% Plumbing, you'll get 100% satisfaction, 100% of the time. Call us today for plumbing solutions you can trust at prices you can afford.
• What is your typical process for working with a new customer?

  When you work with 100% Plumbing, we follow a carefully designed process to ensure you receive exceptional service from start to finish: Initial Contact: When you call us, our friendly customer service team gathers information about your plumbing issue. We schedule an appointment at a time that works for you, providing a 2-hour arrival window. Technician Arrival: Our uniformed, licensed technician arrives at your home in a clearly marked 100% Plumbing vehicle. We call 30 minutes before arrival, and our technicians wear shoe covers to protect your floors. Diagnosis: After listening to your concerns, our technician completes a thorough inspection of the problem. We take the time to properly diagnose the issue before recommending solutions. Upfront Pricing: Before any work begins, we provide a flat-rate price quote based on the required service. This quote includes all labor, parts, and cleanup—no hidden fees or surprise charges. Service Approval: We proceed only after you've reviewed and approved the quote. We respect your decision-making process and never pressure you. Quality Repair: Our technician completes the service using industry-best practices and high-quality parts. We work efficiently while maintaining our commitment to excellence. Clean Verification: After completing the repair, we clean the work area and demonstrate that the problem is fixed. We answer any questions about the work performed. Follow-up: Within 48 hours, we call to ensure your complete satisfaction with our service and address any additional concerns. Warranty Protection: All our work comes with a service warranty, giving you peace of mind that we stand behind our repairs. At 100% Plumbing, we're committed to creating a stress-free experience with clear communication at every step.
• What education and/or training do you have that relates to your work?

  Our Technician Training Program At 100% Plumbing, we believe exceptional service starts with exceptional training. Every technician who wears our uniform has completed our comprehensive training program designed to deliver technical excellence and superior customer service. Our technicians undergo a rigorous multi-phase training process: Technical Certification: All technicians must obtain and maintain proper state licensing and industry certifications. We cover the costs of continuing education to ensure our team stays current with evolving plumbing codes and technologies. Hands-On Apprenticeship: New technicians complete a structured apprenticeship under the guidance of our master plumbers. This includes supervised field experience across residential and commercial scenarios, from basic repairs to complex installations. Diagnostic Excellence: We place special emphasis on accurate problem diagnosis. Our technicians learn systematic troubleshooting methods that identify the true cause of plumbing issues rather than just treating symptoms. Product Knowledge: Our team receives detailed training on the brands and products we install, including the latest water-saving fixtures, tankless water heaters, and smart plumbing technologies. Customer Service Training: Technical skills are only half the equation. Our technicians learn clear communication practices, home etiquette (including property protection protocols), and how to explain plumbing issues in customer-friendly terms. Safety Protocols: We prioritize safety with comprehensive training on workplace safety, proper tool handling, and health protection measures. Ongoing Education: Monthly training sessions keep our technicians updated on industry innovations and best practices. We regularly conduct skills assessments to maintain our high standards. This investment in training ensures that when a 100% Plumbing technician arrives at your door, you're getting a knowledgeable professional ready to solve your plumbing problems efficiently and effectively.
• How did you get started doing this type of work?

  100% Plumbing started as a family vision built on traditional values of quality workmanship and honest service. Our founder, after spending 15 years working for various plumbing companies throughout the region, became increasingly frustrated with industry practices that prioritized upselling over customer needs. He witnessed firsthand how hourly billing created incentives to work slowly and how unexpected costs left customers feeling taken advantage of. In 2008, during the economic downturn when many families were struggling financially, he made the bold decision to establish a different kind of plumbing company - one built around absolute transparency and fair pricing. Starting with just one truck and working out of his garage, our founder began offering flat-rate pricing when it was still uncommon in the industry. He made personal promises to each customer: the price quoted would be the price paid, regardless of how long the job took, and every repair would be done right the first time. Word spread quickly about this refreshing approach. Customers appreciated knowing exactly what they would pay before work began, and our reputation for honesty and quality craftsmanship helped the business grow steadily through word-of-mouth referrals. The veteran and senior discounts were added early on as a way to give back to the community that supported us. As more technicians joined our team, each was carefully trained not just in technical skills but in our customer-first philosophy. Today, 100% Plumbing has grown to serve the area, but we remain true to the founding principles that earned our customers' trust from day one.
• What types of customers have you worked with?

  Our Valued Customers At 100% Plumbing, we've had the privilege of serving a diverse range of customers throughout our years in business. Our client base spans across residential homeowners, commercial properties, and specialized facilities, all with unique plumbing needs. Residential Customers We've built strong relationships with homeowners in neighborhoods across the region. From young families in their first homes dealing with unexpected plumbing emergencies to retirees looking to upgrade their bathrooms for accessibility, we've helped countless homeowners maintain and improve their properties. Many of our residential customers have been with us for years, calling us for everything from routine maintenance to complete repiping projects. Commercial Clients Our commercial portfolio includes local restaurants, retail shops, office buildings, and apartment complexes. Business owners and property managers appreciate our ability to schedule work during off-hours to minimize disruption and our understanding that plumbing issues can significantly impact their operations. We've developed preventative maintenance programs specifically for commercial properties to help avoid costly emergency situations. Specialized Facilities We've developed expertise working with unique facilities including: Senior living communities with specialized accessibility needs Medical offices requiring specialized plumbing systems Historic buildings demanding careful approaches to preserve structural integrity New construction projects collaborating with contractors and architects Emergency Response Many customers first discover us during plumbing emergencies, when they need immediate, reliable help. Our prompt response and ability to resolve crisis situations has converted many one-time emergency calls into loyal, long-term customers. What unites our diverse customer base is their appreciation for straightforward pricing, skilled workmanship, and respectful service. We're proud that much of our growth comes through referrals from satisfied customers who trust us enough to recommend our services to their friends, family, and colleagues.
• Describe a recent project you are fond of. How long did it take?

  Featured Project: Commercial Kitchen Drain Rescue The Challenge Recently, our team was called to a popular local restaurant experiencing severe drainage issues in their busy kitchen. The main floor drain had begun backing up during peak service hours, threatening to shut down their operation. Multiple sink drains were also draining slowly, indicating a larger system problem rather than isolated clogs. Our Approach Upon arrival, our lead technician conducted a thorough assessment, using our state-of-the-art camera inspection system to identify the source of the blockage. The inspection revealed a combination of grease buildup and foreign objects creating a significant obstruction in the main drain line approximately 25 feet from the access point. The Solution Given the severity and location of the blockage, we: Deployed our high-pressure hydro-jetting equipment to safely clear the obstruction without damaging the pipes Removed and cleaned all p-traps to eliminate secondary blockages Applied our enzyme-based treatment to help break down remaining grease residue Installed a commercial-grade floor drain strainer to prevent future blockages Timeline The entire project was completed in just 4 hours, despite the complexity of the situation. We arrived at 9:00 PM after the restaurant closed and had the system fully operational by 1:00 AM, well before their prep team arrived the next morning. The restaurant owner was particularly impressed that we completed the work within the quoted timeframe and at the exact price we had quoted, with no surprises or additional charges despite encountering more extensive blockage than initially expected. This project exemplifies our commitment to minimizing business disruption while providing lasting solutions to even the most challenging plumbing problems.
• What advice would you give a customer looking to hire a provider in your area of work?

  Choosing the Right Plumbing Professional: Expert Advice When searching for a reliable plumbing provider, consider these essential factors to ensure you receive quality service and value: Verify Credentials and Insurance Always confirm the plumbing company is properly licensed, bonded, and insured in your state. This protects you from liability and ensures they meet professional standards. Ask for license numbers and insurance certificates before hiring. Check Reviews and References Look beyond star ratings to read detailed customer experiences. Pay attention to how the company responds to negative reviews. Don't hesitate to ask for references from recent customers with similar plumbing issues to yours. Understand Their Pricing Structure Ask upfront about their pricing model. Companies offering flat-rate pricing (like ours) provide transparency and peace of mind. If they charge hourly, request an estimate of how long similar jobs typically take. Be wary of unusually low estimates that might lead to surprise charges later. Inquire About Warranties Quality plumbing companies stand behind their work with clear warranty terms. Ask specifically what's covered, for how long, and what might void the warranty. Evaluate Communication Quality From your first phone call, assess how well they communicate. Are they listening to your concerns? Do they explain technical issues in understandable terms? Clear communication indicates respect for customers and prevents misunderstandings. Emergency Availability Even if your current need isn't urgent, ask about their emergency response capabilities. You'll want to know they're available when unexpected issues arise. Ask About Their Diagnostic Process Professional plumbers should have a systematic approach to diagnosing problems rather than guessing. Ask how they identify the root cause of plumbing issues before making recommendations. By taking time to evaluate these factors, you'll find a plumbing provider who delivers quality, transparency, and value for your investment.
• What questions should customers think through before talking to professionals about their project?

  Key Questions to Consider Before Consulting a Plumbing Professional Before reaching out to a plumbing professional, taking time to think through these questions will help you communicate your needs clearly and get more accurate estimates: Understanding Your Problem When did you first notice the issue? Is the problem constant or intermittent? Have you attempted any DIY fixes already? What were the results? Are there any patterns to when the problem occurs? (After heavy usage, during certain weather, etc.) Are multiple fixtures affected or just one location? Project Scope and Budget Is this an emergency repair or a planned improvement? Do you have a specific budget range in mind? Are you interested in just fixing the immediate issue, or upgrading to prevent future problems? For remodels or installations: Have you selected specific fixtures or brands you want to use? Would you prefer economy options or premium solutions? Logistics and Timing Is there a specific timeline when you need the work completed? Are there access limitations to the affected area? (Tight spaces, limited entry points) Do you have any upcoming events or circumstances that would make certain dates better or worse? Will you need to arrange for water service interruption with other household members? For larger projects: Do you have alternative accommodations if needed? Property Details Approximately how old is your home and its plumbing system? Do you know what type of pipes you currently have? (Copper, PEX, galvanized, etc.) Are there any previous plumbing issues or repairs in your home's history? Do you have access to your home's plumbing diagrams or previous inspection reports? Having these answers ready will help your plumbing professional provide more accurate assessments and estimates, potentially saving you time and money while ensuring the right solution for your specific situation.