PDS Plumbing and Air

Employment History	Hired 3 times
Team Size	49 employees
Work Experience	9 years in business
Call-Out Fee	Free service call
Payment Method	This pro accepts payments via Cash, Check, and Credit card.

What should the customer know about your pricing (e.g., discounts, fees)?

We offer transparent pricing, we charge by the job not by the hour.

What is your typical process for working with a new customer?

Our process usually start with a friendly phone call to get details about your job, We like to schedule a free appointment so that are Plumbing or HVAC Technician could assess your issue and provide a no obligation quote.

What education and/or training do you have that relates to your work?

Our company is fully licensed to handle both HVAC and Plumbing projects, holding C36 (Plumbing), C42 (Sanitation Systems), and C20 (HVAC) licenses. Our technicians undergo rigorous training to ensure they have the skills and expertise to diagnose and fix your issues efficiently and professionally. You can trust us to provide top-quality service for all your plumbing and HVAC need

How did you get started doing this type of work?

Our company was founded by Daniel Ochoa, who grew up in a family of plumbers, honing his craft from a young age. In 2016, Daniel took the next step by opening PDS Plumbing and later expanded the business to include HVAC services. Alongside Daniel Salazar, the second owner and also a veteran, PDS Plumbing and Air is proud to be veteran- and family-owned and operated. Our HVAC Superintendent is also a veteran, reflecting our commitment to integrity, excellence, and service. Together, we bring decades of experience to meet all your plumbing and HVAC needs.

What types of customers have you worked with?

At PDS Plumbing and Air, we have had the pleasure of working with a wide variety of customers throughout our years in service. Our clientele includes: Homeowners: From single-family homes to multi-family residences, we assist homeowners with everything from minor repairs to major installations and system overhauls. Property Managers and Realtors: We partner with property management companies and real estate professionals to maintain and enhance the value of their properties through reliable plumbing and HVAC services. Commercial Businesses: Our team is experienced in handling the unique needs of commercial properties, including retail stores, restaurants, offices, and industrial facilities. Veterans and Military Families: As a veteran-owned and operated company, we take pride in serving fellow veterans and their families, understanding their specific needs and offering dedicated support. New Construction and Remodeling Projects: We collaborate with builders and contractors on new construction projects and renovations, providing expert installation and consultation services. No matter the size or scope of the project, we are committed to delivering top-quality workmanship and exceptional customer service. Our goal is to build lasting relationships with our clients by ensuring their complete satisfaction with every job we undertake.

Describe a recent project you are fond of. How long did it take?

One recent project we're particularly proud of was a complete home repipe that we successfully finished in just one day. The project included installing a new tankless water heater with a pre-filter, as well as replacing the main gas line. Despite the complexity of the job, we were able to coordinate efficiently and complete everything within the day, minimizing inconvenience to the homeowner. The customer was especially pleased with the speed and quality of the work. The new tankless water heater provided immediate energy savings and reliable hot water, while the pre-filter ensured longer-lasting performance. Replacing the main gas line also provided the homeowner with increased safety and peace of mind. This project showcased our team’s ability to deliver fast, high-quality results while maintaining the highest standards of workmanship. The customer’s satisfaction with both the outcome and our efficiency made this a project we're particularly fond of.

What advice would you give a customer looking to hire a provider in your area of work?

When hiring a provider for plumbing or HVAC work, it's important to look beyond just the price. Here are some key pieces of advice: Check for Proper Licensing and Insurance: Ensure the company holds the proper licenses (such as C36, C42, and C20 for plumbing and HVAC) and is fully insured. This protects you from liability and ensures the work meets legal standards. Look for Experience and Specialization: Hire a provider with extensive experience in the specific services you need. For example, if you need a tankless water heater installed or a home repipe, choose a company with a proven track record in those areas. Ask About Warranties: A reputable provider will stand by their work with warranties on parts and labor. This ensures you’re covered in case any issues arise after the job is done. Read Reviews and Testimonials: Check reviews on platforms like Yelp, Thumbtack, or Google. Positive feedback and customer testimonials give you insight into the company's reliability, quality of work, and customer service. Communication and Professionalism: Pay attention to how well the company communicates from the first point of contact. Prompt, clear communication is a good indicator of professionalism and shows they value your time and business. Transparency in Estimates: Ensure you receive a detailed, written estimate before work begins. A good provider will outline the scope of work, potential extra costs, and any exclusions so you know exactly what to expect. Ultimately, hiring a well-established, licensed, and experienced provider with strong reviews and clear communication ensures you'll get the best possible service and results.

What questions should customers think through before talking to professionals about their project?

Before speaking with a professional about a plumbing or HVAC project, customers should think through a few key questions to ensure a smooth process and successful outcome: What’s the specific issue or goal? Be clear about the problem you're facing or the service you need. Whether it's a clogged drain, a heating issue, or a complete system installation, defining the issue upfront helps the professional understand your needs quickly. What’s your budget? Having a budget in mind will help the professional tailor their recommendations and provide solutions that fit within your financial expectations without sacrificing quality. What’s your timeline? Consider whether the project is urgent or if you have more flexibility. Knowing your timeline helps the professional prioritize your job and schedule accordingly. Do you have a preference for certain brands or materials? If you have specific equipment or materials you want to use, let the professional know. This ensures they can source the right parts and provide the results you’re looking for. Do you need any additional services? For example, if you're installing a new water heater, it might be worth checking if you also need gas line or filtration system inspections to prevent future issues. What kind of warranties or guarantees are you expecting? Think about whether you want coverage on parts or labor. Knowing what you expect in terms of warranties can guide your discussion and decision-making. Being prepared with these questions helps make your conversation with a professional more productive, ensuring you get exactly what you need for your project.

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