Business hours

Sun 7:00 am - 4:00 pm
Mon 7:00 am - 4:00 pm
Tues 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thurs 7:00 am - 4:00 pm
Fri Closed
Sat Closed

Introduction

Personal Plumbing Heating & Cooling is a rapidly expanding company, owned by a veteran and operated by a family team, headquartered in Oceanside, CA. We extended our reach with locations in Mission Viejo, Carlsbad, and Escondido. Specializing in both plumbing and HVAC services for residential and commercial properties, we take pride in offering comprehensive solutions. From installations and repairs to maintenance of heating, air conditioning, pipes, water heaters, and fixtures, our company covers it all. Our skilled technicians undergo rigorous training, ensuring their deep knowledge and expertise. Our success is grounded in our commitment to exceptional customer service. Each client is valued, and we strive to deliver unparalleled care to everyone we serve. Discover the Personal Plumbing Heating & Cooling, difference – let us be your go-to plumbing and HVAC solution provider!

Credentials

• License

  License Holder: Robert Muller
  License Type: C36 – Plumbing Contractor (CA)
  License number: #982295
  License verified on 4/1/2023
  Valid through 4/1/2025
  Verify license
  
• License

  License Holder: Robert Muller
  License Type: C20 – Warm-Air Heating, Ventilating And Air-Conditioning Contractor (CA)
  License number: #982295
  License verified on 3/1/2024
  Valid through 3/31/2025
  Verify license
  
• Background Check

  Robert Muller
  Completed on 4/30/2021
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Personal Plumbing has been since 2013. Most of our business comes from word-of-mouth marketing and repetitive customers. We are fair, honest and experienced company. If we can't diagnose your plumbing issue on the phone, we will send a tech out to assess the issue with diagnostic fee of $95. Once we confirm the plumbing issue, the tech will provide a quote. If customer approves/agrees the quote, we will waive the diagnostic fee ($95).
• What is your typical process for working with a new customer?

  We LOVE new customers! We simply gather some info/data on the issue over the phone, text, or email. Once the customer is ready to set an appointment, we ask for the full name, address, phone number, and email address. We go over the possible charges. If we can diagnose the issue on the phone, we will send an estimate/proposal for approval. Once approved, we book the appointment for the soonest possible appointment. Customer will will receive an electronic confirmation of the appointment and tech will notify the customer once on the way-
• What education and/or training do you have that relates to your work?

  Bob Muller, the president of Personal Plumbing is a Master Plumber with 30+ years of plumbing experience. He obtained his journeyman license from a four year trade school in Oregon, and continues to stay current with the plumbing advancement and technology.
• How did you get started doing this type of work?

  When Bob Muller got out of the military, he decided to go to a trade school. He found plumbing the most interesting trade.
• What types of customers have you worked with?

  Our most common type of jobs are service work, like repairing or any type of plumbing fixtures installation. We have completed many home remodels; bathrooms and kitchens are our expertise.
• Describe a recent project you are fond of. How long did it take?

  We have recently turned a small old shower that was not functional for my senior client into a large handicapped shower that she can now use with complete independence.
• What advice would you give a customer looking to hire a provider in your area of work?

  We recommend you practice a good due diligence process by reviewing company's for license and social media reputation, reviews on Angie's list, Home advisor, Red Beacon, and Google, and Yelp . At Personal Plumbing Inc, we proud to have maintain 5-Star reviews through all mentioned sites.
• What questions should customers think through before talking to professionals about their project?

  1. What is the issue I have at hand? 2. Should I do a quick research to make sure I understand? 3. Should I google the top plumbing companies in my area? 4. If the issue is going to cost more than my budget, should I ask the plumbing company if they care financing options? 5. Is hiring a cheap professional better than licensed, bonded and experience plumber? 6. Do I need to ask about warranties or guaranties?