Introduction

Customers should hire me because I offer a combination of expertise, reliability, and transparency. With years of experience in plumbing, I ensure that every job is done correctly the first time, saving customers time and money. I provide detailed, upfront estimates, and always maintain open communication throughout the project. My team and I are committed to delivering high-quality work efficiently, and we prioritize customer satisfaction. Additionally, we offer free estimates, which sets us apart from other companies, and we always strive to exceed expectations with our professionalism and attention to detail.

Credentials

• Background Check

  Maikel Gamez Galano
  Completed on 12/16/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Customers should know that my pricing is based on an hourly rate for both technicians and assistants, ensuring they only pay for the actual time spent on the job. For example, the technician rate is $160.50 per hour, and the assistant rate is $99 per hour. I provide detailed, transparent estimates up front, so there are no surprises. Any additional fees, such as for materials or special equipment, are clearly outlined before starting the work. I also offer discounts for certain types of services or repeat customers, and I always strive to offer fair and competitive pricing. My goal is to provide high-quality service at a price that reflects the value of the work done.
• What is your typical process for working with a new customer?

  When working with a new customer, my typical process starts with a detailed consultation to understand their needs and concerns. I evaluate the issue by conducting an on-site inspection, which allows me to provide an accurate diagnosis. After that, I explain the findings clearly and offer a detailed estimate, breaking down labor, materials, and expected timelines. Once the customer approves the plan, we schedule the work at a time convenient for them. Throughout the project, I maintain open communication to ensure they’re informed and satisfied with the progress. Finally, I complete the job efficiently and perform a thorough cleanup, leaving the workspace in excellent condition. Customer satisfaction and transparency are my top priorities.
• What education and/or training do you have that relates to your work?

  I have extensive hands-on training and years of experience working in the plumbing and construction industry. I learned the trade by working closely with seasoned professionals, mastering everything from installations to complex repairs. Over time, I completed specialized training in plumbing systems, materials like copper and PEX piping, and California building codes to ensure every job meets the highest standards. This combination of practical experience and ongoing education has allowed me to develop the skills needed to deliver high-quality, reliable plumbing solutions to my clients.
• How did you get started doing this type of work?

  I got started in plumbing by working alongside experienced professionals in the construction industry. Over time, I developed a strong understanding of plumbing systems and gained hands-on experience with installations, repairs, and upgrades. I was drawn to this trade because I enjoy solving problems and creating practical solutions for clients. Eventually, I partnered with José Falconi to establish Falconi Sons Plumbing, where we specialize in high-quality plumbing services. It’s been a fulfilling journey, and I’m proud of the skills I’ve built along the way.
• What types of customers have you worked with?

  I have worked with a wide variety of customers, including homeowners, businesses, and commercial properties. My clientele includes individuals who need residential plumbing services, such as pipe repairs, water heater installations, and system upgrades to meet local codes. I also work with businesses, including offices and retail spaces, handling larger-scale plumbing projects, maintenance, and emergency repairs. Additionally, I collaborate with construction companies, providing plumbing services for new builds and renovations. No matter the size or scope of the project, I focus on delivering high-quality service tailored to each customer’s specific needs.
• Describe a recent project you are fond of. How long did it take?

  One of my favorite recent plumbing projects was upgrading an older home’s plumbing system to meet California code requirements. The job involved replacing outdated pipes with 3/4” copper piping and bringing two water heaters up to code. It was a challenging but rewarding project that required precision and teamwork. The job took about 32 hours to complete, with a team consisting of one technician and one assistant. What made it particularly memorable was the satisfaction of delivering a high-quality result that exceeded the client’s expectations.
• What advice would you give a customer looking to hire a provider in your area of work?

  My advice to anyone looking to hire a plumbing provider is to focus on quality and professionalism. Always check if the company is licensed, insured, and has good reviews. Ask for a detailed estimate that breaks down labor, materials, and other costs, so you know exactly what you’re paying for. Communication is key—choose a provider who listens to your concerns and explains the process clearly. Lastly, don’t just go for the lowest price; prioritize experience and reliability to ensure the job is done right the first time.
• What questions should customers think through before talking to professionals about their project?

  Before talking to a professional about their project, customers should consider the following questions: 1. What is the specific problem or need? – Clearly define the issue or the goals of the project. 2. What is the budget? – Have an idea of how much they are willing to spend, and whether they are open to adjustments based on the scope of work. 3. What is the timeline? – Consider when they want the work done and if there are any time constraints. 4. What materials or brands do they prefer? – Think about any preferences for materials, equipment, or brands (especially for plumbing systems or fixtures). 5. Are there any specific codes or regulations? – Be aware of any legal requirements or local codes that must be followed for the work. 6. What is the desired outcome? – Have a vision of how they want the finished project to look and function. 7. Are there any concerns? – List any potential concerns or questions they have about the process, such as disruption during work or warranties. Having clear answers to these questions helps facilitate a more productive conversation with professionals and ensures that both sides are on the same page.