Introduction

Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer. Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!

Credentials

• Background Check

  Larry Thornton
  Completed on 10/29/2019
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.
• What is your typical process for working with a new customer?

  Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.
• What education and/or training do you have that relates to your work?

  Work with a Team of Plumbers You Can Trust Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on! -Skilled Professionals- Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed within a timely manner. -Friendly & Courteous- Respecting our customers is one of our core values. We will treat you and your home with consideration. -Clean- Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave. -Drug-Tested- Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.
• What advice would you give a customer looking to hire a provider in your area of work?

  Look for the plumbing company offering the best service and guarantees to ensure your repair or service is done correctly the first time. Benjamin Franklin Plumbing’s Code of Ethics If you contact our team of plumbing professionals, you can rest assured that your plumbing issues will be solved right the first time. We do all of our work with courtesy, competence, cleanliness, and character. At every Benjamin Franklin Plumbing location, your satisfaction is 100% guaranteed. • Integrity - We are forthright and truthful with customers, employees, vendors, and other stakeholders. We keep our promises. • Respect for the Law - We adhere to all governing laws, regulations, and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal, and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business. • Excellence - We design, install, service, and repair plumbing systems and parts in strict accordance with the highest industry standards. • Safety & Reputation - We maintain a clean, safe, respectable, and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand. • Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships. • Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers. • Respect for Others - We treat our customers, fellow employees, and other industry professionals with the utmost respect. • Privacy - We show the highest respect for the sanctity of our customers' homes and their privacy. • Competition - We value fair competition. We advertise, promote, and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.
• What questions should customers think through before talking to professionals about their project?

  It is important to understand the previous work history of the hired contractor. Reviewing their online profiles will provide a great deal of insight. Take comfort in knowing by choosing Benjamin Franklin Plumbing that your satisfaction is 100% guaranteed.