Business hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed

Introduction

At 1up Plumbing, customer satisfaction is our top priority. We believe in building long-lasting relationships by delivering exceptional services and exceeding your expectations. When you choose us, you can rest assured that your plumbing needs are in capable hands.

Credentials

• License

  License Holder: Terrence Kay
  License Type: R-37R Plumbing (AZ)
  License number: #346661
  License verified on 8/7/2023
  Valid through 7/31/2025
  Verify license
  
• Background Check

  Terrence Kay
  Completed on 8/7/2023
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Free Estimates Up Front pricing Honest and Affordable
• What is your typical process for working with a new customer?

  I make it a priority to diagnose the problem comprehensively and provide my customers with a clear, detailed explanation of the necessary steps and the reasons behind them. I aim to create a vivid picture for my customers, ensuring they have a thorough understanding of the plumbing process.
• What education and/or training do you have that relates to your work?

  R-37 Plumbing license
• How did you get started doing this type of work?

  I transitioned into plumbing after growing disillusioned with the car sales industry, which not only lacked a conducive environment but also failed to cover my expenses. I sought a fresh start, and fortunately, my decision to pursue plumbing transformed my life entirely. It led me out of debt, into my first home, and allowed me to pay off my vehicle.
• What types of customers have you worked with?

  I've had the privilege of collaborating with a diverse range of customers, spanning from those experiencing challenging days to those in high spirits. Even when faced with language barriers, my commitment remains unwavering in ensuring the successful completion of the job.
• Describe a recent project you are fond of. How long did it take?

  I take immense satisfaction in successfully installing tankless water heaters. The meticulous craftsmanship and precision required for these installations allow me to admire the seamless results and enhanced functionality.
• What advice would you give a customer looking to hire a provider in your area of work?

  Don’t hire a handy man over a certified plumber!
• What questions should customers think through before talking to professionals about their project?

  1. What is the specific plumbing issue or project? 2. Is this an emergency or routine plumbing service? 3. Do I have a budget in mind? 4. Have I tried and failed at any DIY solutions? 5. Do I have any specific preferences or requirements? 6. Are there any long-term goals or considerations? 7. Have there been similar plumbing issues in the past? 8. Is there a history of plumbing problems in the property? 9. Do I have any questions or concerns about the plumbing process 10. What is my preferred timeline for completing the project? 11. Are there any access or location challenges for the plumber?