Introduction

Epic Locksmith is a security and locksmith company founded by two security professionals in Kirkland, WA, with over a decade's experience in commercial, residential, and automotive locksmith services. We provide up-front pricing and free consultations and are committed to transparency and fair pricing. Further, each client's unique needs are met with innovative, reliable, and customized lock and security solutions. Serving King and Snohomish counties. Open Everyday 06:00 am – 10:00 pm

Credentials

• Background Check

  Filipp Cibotari
  Completed on 11/17/2020
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  At Epic Locksmith, we believe in absolute transparency when it comes to pricing. We provide clear, upfront estimates to our customers before starting any job. There are no hidden fees or unexpected costs. We're dedicated to offering quality service at fair and competitive prices. Remember, your security and satisfaction are our top priorities.
• What is your typical process for working with a new customer?

  Our process for working with new customers at Epic is straightforward and customer-focused: Understanding Your Needs: We discuss your security needs and challenges during our first conversation. Providing a Quote: We provide a clear and upfront quote based on your needs with no hidden fees or charges. Scheduling the Service: We arrange for a locksmith to visit your location at a time that suits you. Service Delivery: Our professional locksmith carries out the required service efficiently, ensuring to maintain the highest standards of workmanship and respect for your property. Follow-Up: After the job is complete, we follow up to ensure you're satisfied with our service and that your new security solution is working effectively. This process allows us to provide the best possible service tailored to each customer's unique needs.
• What education and/or training do you have that relates to your work?

  All our locksmiths have undergone rigorous professional training in the field. This includes completing certified locksmith training programs and staying updated with the latest security technologies and solutions. Our team members hold various certifications and have years of experience, which equip them to efficiently handle all types of locksmith services. They are also trained to comply with all local and national safety regulations. In addition, we encourage ongoing education for our locksmiths to ensure they stay at the forefront of the industry. This includes regular workshops, seminars, and training sessions related to advanced security solutions. This continual commitment to education and training ensures that our customers receive top-tier, professional service every time.
• How did you get started doing this type of work?

  Our journey into the security solutions industry started out of a passion for helping people feel safe and secure in their homes and businesses. We recognized the need for reliable, professional, and trustworthy security services that resolve immediate issues and prevent future ones. Our founders come from backgrounds in security, technology, and customer service, providing a solid foundation for the business. With the right skills and dedication, we launched Epic Security Solutions. We started small, initially providing local locksmith services, but our commitment to top-tier service and customer satisfaction quickly garnered us a loyal client base. As we continued to grow and adapt to the evolving needs of our clients, we expanded our services to cover comprehensive security solutions, serving both residential and commercial customers. It's been a gratifying journey, made even more rewarding by the trust and confidence our customers place in us every day.
• What types of customers have you worked with?

  Our clients include: Residential Customers: We've helped numerous homeowners with their diverse security needs, such as lockouts, lock replacements, security upgrades, and more. Commercial Businesses: We've partnered with a variety of businesses, ranging from small local stores to large corporations like Shell, Orange Theory Fitness, and Boeing. We've provided these businesses with advanced security solutions tailored to their unique needs. Financial Institutions: We've also worked with financial institutions like Bank of America, enhancing their security systems and providing locksmith services as required. Property Management Companies: We've served several large property management companies, managing their security needs across multiple properties. Our wide-ranging experience with different customer types allows us to effectively understand and cater to unique security requirements and challenges.
• Describe a recent project you are fond of. How long did it take?

  Recently, we undertook a comprehensive security overhaul for a local small business. The business had experienced a break-in and was looking to upgrade its security system. We started by conducting a thorough security assessment of their premises. We identified vulnerabilities and discussed potential improvements with the business owner. We suggested high-security locks, a new alarm system, and a keyless entry system for enhanced control and convenience. Once we got the approval, our team worked diligently to implement the new system. We replaced the existing locks with high-security ones, installed the alarm system, and set up the keyless entry. We also spent time with the business owner and their staff to train them on the new system's usage and answer any questions they had. The entire project took about a day.
• What advice would you give a customer looking to hire a provider in your area of work?

  When looking to hire a locksmith or a security solutions provider, here are a few key points to consider: Credentials and Certification: Ensure the provider is certified and well-trained in the industry. This is a key indicator of their competence and professionalism. Experience: Look for a provider with a track record of successful projects. Experienced providers are often more reliable and can handle a variety of situations. Local: Choose a local provider. They're likely to have a better understanding of the specific security needs and challenges in your area. Transparent Pricing: Seek providers who offer clear, upfront pricing. Avoid those who are vague about costs or have hidden fees. Positive Customer Reviews: Check out what previous customers have to say about the provider. This can give you a good idea about their service quality, responsiveness, and professionalism. Remember, your security is paramount, and choosing a provider like Epic Locksmith who values this and has your best interests at heart is crucial.
• What questions should customers think through before talking to professionals about their project?

  Before speaking to professionals like us at Epic, it's helpful for customers to consider the following questions: What specific security issues am I facing? Understanding your problem helps you articulate it to the professional clearly. What is my budget for this project? Knowing your budget upfront can help in discussing potential solutions within your price range. What are my expectations from the service? Whether it's prompt service, superior workmanship, or after-service care, defining your expectations can help ensure satisfaction. Do I need a one-time service or ongoing maintenance? Some security issues might require regular follow-ups or maintenance. What is my timeline for this project? If you need urgent service, ensure the professional can meet your timeframe. Are there any specific brands or security technologies I'm interested in? If you prefer certain brands or have heard about specific technologies, bring these up in your discussion. How often will I need to update or upgrade my security system? Understanding this can help you plan for the future and maintain an effective security system. Considering these questions ahead of time can help make your conversation more productive and ensure you get the service you need.