Introduction

Hi there! I’m Don with Pure Assemblers, a trusted professional specializing in furniture assembly, smart home upgrades, and handyman services. With years of experience and a commitment to top-notch craftsmanship, I take pride in delivering reliable, efficient, high-quality service tailored to your needs. Whether you’re looking to assemble a complex IKEA system, mount a TV securely, or upgrade your home with smart devices, I’ve got the tools, skills, and expertise to get the job done right the first time. I aim to make your life easier by handling the hard work, so you can focus on what matters most.

Credentials

• Background Check

  Don Martenson
  Completed on 10/10/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  At Pure Assemblers, we believe in transparent and fair pricing. Here’s what customers should know about our pricing structure: 1. **Competitive Rates:** Our pricing is competitive and reflects the high-quality work and expertise we bring to every project. We provide clear, upfront quotes with no hidden fees. 2. **Project-Based Pricing:** For many services, we offer flat-rate pricing, so customers know exactly what to expect. For more complex projects, we may provide an hourly rate or a detailed estimate based on the scope of work. 3. **Discounts:** We occasionally offer discounts for bundled services or repeat customers. If you’re scheduling multiple tasks, let us know—we’re happy to work with you to create a cost-effective package. 4. **Travel Fees:** For projects outside of our core service areas, we may charge a small travel fee, which will always be disclosed upfront. 5. **Materials and Specialty Items:** If your project requires specific materials or specialty parts, these costs will be itemized in the estimate. Alternatively, we can work with materials you provide. 6. **No Surprises:** Our goal is to ensure there are no surprises. We discuss all pricing details before starting work and obtain approval for any additional costs that may arise due to unforeseen circumstances. We’re committed to delivering excellent value for your investment, ensuring the job is done right the first time. If you have budget concerns, we’re happy to discuss options to meet your needs.
• What is your typical process for working with a new customer?

  At Pure Assemblers, we aim to make every interaction with our customers seamless and efficient. Here's our typical process for working with a new customer: Initial Contact: The process begins with a customer reaching out to us through our website, phone, or email. We gather basic information about their project, including the type of service they need, their location, and any specific details about their request. Consultation and Assessment: Once we have the initial details, we may schedule a quick consultation to discuss the scope of work, any special requirements, and preferred timelines. For complex projects, we might conduct an on-site visit to ensure accurate assessments. Proposal and Scheduling: After understanding the project, we provide a detailed quote, including a breakdown of costs and an estimated completion time. Once approved, we work with the customer to schedule a convenient date and time for the service. Project Execution: On the scheduled day, our professional team arrives fully equipped to complete the job. We prioritize quality and precision, keeping the customer informed throughout the process. Quality Check and Customer Approval: After completing the work, we perform a quality check and ensure the customer is satisfied with the results. We take the time to address any concerns and make adjustments if needed. Follow-Up: Post-service, we follow up to ensure everything continues to meet expectations and to address any feedback. This helps us improve and maintain strong customer relationships. Our commitment to professionalism, reliability, and customer satisfaction is what sets us apart.
• What education and/or training do you have that relates to your work?

  At Pure Assemblers, we combine formal education, hands-on training, and years of experience to provide top-quality handyman services. Our team members have diverse backgrounds, including technical certifications, trade-specific training, and on-the-job experience in fields like carpentry, electrical work, and home improvement. We stay current with industry standards by participating in regular training on new tools, technologies, and smart home systems. For specialized tasks such as recessed lighting installation, security camera setup, or smart home upgrades, we ensure our team is proficient in the latest techniques and safety protocols. Our commitment to continuous learning ensures we can deliver exceptional results, whether it's assembling furniture, replacing fixtures, or upgrading your home with modern conveniences.
• How did you get started doing this type of work?

  Pure Assemblers began with a passion for problem-solving and a drive to help people enhance their homes. Initially, it started as a small venture focused on furniture assembly and basic handyman services. Over time, as we gained experience and saw the growing demand for skilled, reliable home service professionals, we expanded our offerings to include a wide range of services, such as smart home upgrades, recessed lighting installation, and security camera setups. The journey was fueled by a genuine interest in working with our hands, creating functional and aesthetically pleasing spaces, and making homeowners’ lives easier. Each project brought new challenges and learning opportunities, which helped us refine our skills and build a reputation for quality and professionalism. Today, we're proud to serve customers across Richmond and Williamsburg, providing top-notch handyman services backed by years of experience and a commitment to excellence.
• What types of customers have you worked with?

  At Pure Assemblers, we’ve had the privilege of working with a diverse range of customers, including: 1. **Homeowners and Renters:** Whether it’s installing smart home systems, mounting TVs, or assembling furniture, we frequently assist individuals and families looking to enhance the functionality and comfort of their living spaces. 2. **Landlords and Property Managers:** We work with property owners to maintain and upgrade rental properties, performing tasks like light fixture replacements, faucet upgrades, and wall repairs to keep units in top shape for tenants. 3. **Businesses and Offices:** From assembling office furniture to installing security cameras and other equipment, we cater to small businesses and corporate clients looking for reliable handyman services. 4. **Real Estate Professionals:** We collaborate with realtors and staging companies to prepare homes for showings or sales, offering services such as art installation, minor repairs, and smart home upgrades to boost property appeal. 5. **DIY Enthusiasts Needing Support:** Sometimes customers start projects but need a little extra help to finish them. We step in to provide the expertise needed to complete these tasks efficiently and professionally. No matter the type of customer, our goal is always the same: to deliver high-quality service tailored to their specific needs and ensure their satisfaction.
• Describe a recent project you are fond of. How long did it take?

  One of our recent projects that stands out was a full smart home upgrade for a homeowner in Richmond. The project involved installing recessed lighting in the living room and kitchen, replacing traditional doorbells with a video doorbell system, and setting up a network of smart security cameras around the property. Additionally, we mounted TVs in multiple rooms, optimized the placement of smart speakers, and installed a smart thermostat for enhanced energy efficiency. The project was rewarding because it truly transformed the homeowner's experience, making their daily life more convenient, secure, and enjoyable. It took about two days to complete, as we worked meticulously to ensure all systems were properly installed, configured, and tested for seamless operation. The best part was seeing the homeowner’s excitement as we walked them through their new smart home features, knowing we had added real value to their space.
• What advice would you give a customer looking to hire a provider in your area of work?

  research, and find someone with a good reputation and value for the work they do.
• What questions should customers think through before talking to professionals about their project?

  consider their ratings and experience in the line of work.