Business hours

Sun 12:00 am - 11:59 pm
Mon 12:00 am - 11:59 pm
Tues 12:00 am - 11:59 pm
Wed 12:00 am - 11:59 pm
Thurs 12:00 am - 11:59 pm
Fri 12:00 am - 11:59 pm
Sat 12:00 am - 11:59 pm

Introduction

Save immediately! Use one of our coupons today! Over 24,000 great reviews show that everyone loves Bacon Plumbing Heating Air Electric for HVAC, plumbing, and electrical services in Rockwall, TX, and the Dallas-Fort Worth area. For over a decade, we've been the family-owned home services company of choice for increasing numbers of metroplex residents. Our customers love our business so much, a lot of our new clients are brought in on recommendation! This word-of-mouth approach helps spread the word about us and helps us reach more valued customers in our community. Trust our team with your home services needs for regular service appointments or emergency jobs. Services Offered: - Central air conditioning installation or replacement - Central air conditioning repair or maintenance - Duct and vent cleaning - Heating system installation or replacement - Heating system repair or maintenance - Electrician services - Electrical and wiring repair - Switch and outlet installation - Switch and outlet repair - Plumber services - Emergency plumbing - Garbage disposal installation - Plumbing drain repair - Plumbing pipe installation or replacement - Plumbing pipe repair - Septic system installation or replacement - Septic system repair, maintenance or inspection - Shower and bathtub installation or replacement - Shower and bathtub repair - Sink or faucet installation or replacement - Sink or faucet repair - Sump pump installation or replacement - Toilet installation or replacement - Toilet repair - Water heater installation or replacement - Water heater repair or maintenance - Water treatment repair or maintenance - Water treatment system installation or replacement

Credentials

• License

  License Holder: Brad Bacon
  License Type: Plumber - Responsible Master Plumber (RMP) (TX)
  License number: #37346
  License verified on 10/21/2024
  Valid through 8/31/2025
  Verify license
  
• Background Check

  Brad Bacon
  Completed on 10/18/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  Customers should know that Bacon Plumbing Heating Air Electric emphasizes transparent pricing with a commitment to minimizing surprises on the final bill. Here are some important aspects of our pricing structure: Upfront Pricing: We offers in-person upfront estimates, allowing customers to understand costs before work begins. This transparency helps clients avoid hidden fees or unexpected charges at the end of the project​. Discounts and Specials: We provide discounts for first-time customers, seniors, and military members. Seasonal promotions may also be available on specific services, which can help our customers save on larger projects​. Financing Options: For larger projects or unexpected repairs, we offer financing plans to make payments more manageable. These options can be especially helpful for extensive HVAC installations or major plumbing repairs​. Service Fees: Like many service providers, we may charge a diagnostic or service fee for assessments and initial visits. These fees are typically applied toward the final cost if the customer proceeds with the recommended service. Warranties on Parts and Labor: We back our work with warranties, providing peace of mind on parts and labor costs for specific services. This means that in the case of unexpected issues, some follow-up visits may be covered without additional charges.
• What is your typical process for working with a new customer?

  At Bacon Plumbing Heating Air Electric we take a comprehensive and customer-focused approach when working with new customers. We emphasize a personalized and thorough service experience that starts with listening to customer needs and carefully answering questions, ensuring that their technicians are well-prepared. The process involves initial diagnostics, followed by the timely dispatch of skilled technicians. Each department—from customer service to dispatch, warehouse, and fleet—collaborates to keep customers informed and comfortable throughout the entire service journey. Our technicians arrive equipped to handle tasks immediately, which minimizes delays and ensures quality service. This approach reflects our commitment to both effective communication and reliable, prompt service, underscoring our dedication to a positive experience for every client.
• What education and/or training do you have that relates to your work?

  At Bacon Plumbing Heating Air Electric, we prioritize extensive training and certification for our team to ensure they’re skilled in all areas of plumbing, HVAC, and electrical services. Our technicians undergo continuous training to stay current with industry advancements and to master the latest tools and techniques. We also emphasize a strong foundation in regulatory standards and best practices, so our team can confidently handle everything from routine installations to complex repairs and emergency services. Our commitment to ongoing education means our team is always ready to deliver high-quality, safe, and efficient solutions. We take pride in equipping our technicians with the expertise to meet diverse customer needs effectively.
• How did you get started doing this type of work?

  Brad Bacon, the founder of Bacon Plumbing Heating Air Electric, started his career in plumbing back in 1992, driven initially by the need to make a living. Over the years, he worked mainly in residential construction and developed strong relationships with builders. In 2011, he took the leap to start his own company, working out of his garage with just one truck. By focusing on service work rather than new construction, he avoided cash flow issues common in commercial projects and positioned his business for growth. Over time, Brad expanded the business beyond plumbing, adding HVAC and electrical services to meet a broader range of customer needs. His dedication to learning and adapting helped him grow Bacon Plumbing Heating Air Electric into a multimillion-dollar business, emphasizing family values and community focus as core components of the company’s culture. Today, Bacon Plumbing Heating Air Electric is known throughout Texas as a trusted provider of home services, staying true to Brad’s original mission of creating a legacy for his family and community.
• What types of customers have you worked with?

  Bacon Plumbing Heating Air Electric works with a wide range of clients, including both residential and commercial customers. Our expertise covers essential home services like plumbing repairs, HVAC installation, electrical repairs, and emergency support. For commercial properties, we assist with complex projects that often involve extensive plumbing, HVAC, and electrical work, tailored to various business types like dental and orthodontic offices, restaurants, and commercial buildings. Our company’s services accommodate unique needs in both home and business environments, from routine maintenance to major system upgrades or repairs​. ​This flexibility in customer types reflects Bacon’s dedication to providing comprehensive support for any client in need of their services across the greater Texas area.
• What advice would you give a customer looking to hire a provider in your area of work?

  For customers looking to hire a reliable plumbing, HVAC, or electrical service provider, here are some key tips to ensure quality and trust: Verify Credentials and Experience: Look for providers with appropriate licenses and certifications to ensure they meet industry standards. Companies with a long-standing reputation, like Bacon Plumbing Heating Air Electric, often have extensive experience, which is crucial for handling both standard and complex repairs​. Check Reviews and References: Reading customer reviews on sites, and asking for references, can provide insight into the provider's reliability and quality of service. Bacon Plumbing, for instance, highlights customer satisfaction as a priority, which is reflected in positive client feedback. Ensure Transparent Pricing: Choose a provider that offers clear, upfront pricing with no hidden fees. This helps prevent unexpected charges. Bacon Plumbing emphasizes transparency in pricing, which builds trust and confidence for customers. Look for Warranties and Guarantees: A reputable provider should stand by their work, offering warranties on services and parts. This shows their commitment to quality and customer satisfaction​. Prioritize Communication and Responsiveness: Reliable providers communicate effectively and respond promptly to inquiries. This ensures you're well-informed and prepared throughout the process.
• What questions should customers think through before talking to professionals about their project?

  Before speaking with professionals about a plumbing, HVAC, or electrical project, customers should consider the following questions to ensure they have a clear understanding of their needs and can communicate effectively: What is the Scope of the Project? Clarifying whether the project is a repair, installation, upgrade, or maintenance job can help the provider understand the work required. If possible, identify any specific issues or areas of concern, such as "low water pressure" or "uneven home cooling," to give the professional a head start on potential solutions. What is Your Budget? Knowing your budget will help guide the conversation and allow the provider to suggest appropriate options within your price range. If there’s flexibility, let the professional know; they may be able to suggest long-term solutions that might save you money over time. What Timeline are You Working With? Consider if the project needs to be completed urgently, as this could impact costs or the availability of services. Some repairs may be urgent (like a burst pipe), while others (like upgrading an HVAC system) may allow for more flexibility. Are There Specific Products or Brands You Prefer? If you have brand preferences for parts or systems, mention them. Some customers may want energy-efficient solutions, while others may prioritize compatibility with existing systems. What Are the Long-Term Needs? Think about how long you want the repair or installation to last, as some solutions are short-term fixes while others are designed for durability. Discussing maintenance needs upfront can also help you avoid repeat issues down the line. What Type of Warranty or Guarantee Do You Expect? Understanding your expectations for warranties can help you choose a provider that offers the level of security you want. Reliable providers often stand behind their work with guarantees or service warranties, so consider if this is important to you​.