Business hours

Sun 7:00 am - 5:00 pm
Mon 6:00 am - 6:00 pm
Tues 6:00 am - 6:00 pm
Wed 6:00 am - 6:00 pm
Thurs 6:00 am - 6:00 pm
Fri 6:00 am - 6:00 pm
Sat Closed

Introduction

George Brazil serves the plumbing and electrical needs of residents of Phoenix and the surrounding areas. And since 1955, our commitment to being the best has never wavered. We offer prompt 24-hour, 365 days a year service with financing options available.

Credentials

• Background Check

  Shawne Cook
  Completed on 1/29/2024
  

About Us

• What should the customer know about your pricing (e.g., discounts, fees)?

  We offer Senior and Military discounts. We also offer memberships to our customers that come with additional discounts on any paid service in addition to a deeply discounted Emergency fee. We also offer flat-rate pricing to all of our customers. WE DO NOT CHARGE BY THE HOUR. We charge by the task so all customers get the same pricing.
• What is your typical process for working with a new customer?

  Our customers call in, we qualify the call making sure it is an area we service, job type is something we provide and most importantly, we are speaking to the homeowner. Once this is established we check availability and attempt to book a general day appointment (8am-6pm arrival time with 2-3 check ins) the day of the appointment. This allows the technicians to have flexibility in their schedules to stay onsite with current customer as long as they are needed for expected repair and unexpected issues. Since we check in with the customer throughout the day, they are not required to stay at home all day waiting. Once a technician in their area frees up for their next call, our dispatch department will reach out to the customer to ensure they have enough safe drive time to make it home (or we verify customer is already home) and we dispatch the technician.
• What education and/or training do you have that relates to your work?

  All of our service technicians along with office staff all receive Nexstar training. This helps with things like writing detailed estimates, how to properly communicate with customers and best business practices. We also offer in-house training in our training facility. We also utilize our vendors to train our technicians on the specialty items we offer to ensure complete knowledge.
• What types of customers have you worked with?

  We work with a wide variety of homeowners. Homeowners who reside in their home, located in the Metro Phoenix area. These loyal customers maintain their homes annually and take pride in knowing they have partnered with a company that values professionalism, expertise and quality workmanship.
• What advice would you give a customer looking to hire a provider in your area of work?

  Definitely verify the provider is licensed and bonded. In addition, a provider that will stand behind their work and offers a guarantee on the work performed.
• What questions should customers think through before talking to professionals about their project?

  Think about your lifestyle. Do the items in your home meet the needs of the home? For example, do you have a full house and often run out of hot water? If so, have you thought about a tankless water heater?